Opening For a Customer Service Head in a real estate company

3 days ago

Noida, Uttar Pradesh, India Investors Clinic Full time ₹ 12,00,000 - ₹ 14,40,000 per year

Company Profile:

INVESTORS CLINIC is a real estate consulting company serving all over the globe.

It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients.

Job Title/Designation:

Head- Customer Service

Employment Type:

Full Time, Permanent

Roles and Responsibilities

Customer Care emails

Checking customer emails coming in customer care ID and taking further for complaint registration

Checking internal emails and taking them for further processing

Checking and replying developer emails

Service request registration

Understanding the customer concern received on any touch point: email, IVR call, Senior management, Walk-in

Registration of the Service Request in the support sheet with correct and appropriate details

Allocation of the SR to the team member

Reply to customer on email with the service request number and along the allotted team member details

Record Upkeep / Data Management

Update of support sheet on regular basis

Update of daily productivity tracker of the team

Collation of the team work at the day end in update in complied file

Update the IVR calls data base

Publishing of defined reports as per defined frequency

First level of escalation

Registering the Managing the cases originated from SLT escalation or MD room

Constant follow up within the departments to fix the customer concerns

Inter function coordination

Cross functional coordination to provide support to team members for closure of service requests

Coordinate with Sales Teams respective Director for escalated cases

Constant meetings with Sales Coordinators for discussion of the teams respective cases

Candidate Profile:

Excellent Communication with Negotiation Skills

Real Estate Experience Would Be Preferable

Minimum Graduation level in Education required

Good in Excel and reports presentation

Immediate Joiners would be preferred

Experience: 7 to 12 Years

Annual CTC: 10 LPA to 12 LPA

For any query:-

Please call Pooja Dutt @

&

Whatsapp your CV @ or

Email at - dutt.-

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