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Strategic Alliances/Partner Manager

2 weeks ago

Pune, Maharashtra, India FlairDeck Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description:

The Customer Partner Team is supporting exceptional partner growth within the Customer's partner eco-system supporting the companies goal of delivering double digit growth. Cutomer is looking for a Partner Manager to expand the team as we grow the number of projects delivered by partners. This crucial role within the Cutomer partner eco-system is responsible for managing and communicating enablement strategies with our partners; collaborating with our enablement teams to ensure partner resources obtain implementation certification; leading program health reviews; building trusted partnerships; and crucially overseeing project governance and delivery to ensure all projects delivered by Cutomer' partners meet the very highest delivery standards to support our customers expectations.

This role requires a proactive approach to continuous improvement, project management, and forecasting abilities to drive successful outcomes with exceptional escalation management skills, strong executive presence and a good understanding of the HCM industry.

Key responsibilities for the role are:

Enablement:


• Continuous Improvement: Manage and communicate the partners enablement strategy to ensure learning plans in place to meet market demands.


• Partner Resource Certification Approval: Ensure partner resources obtain and maintain the necessary certification to allow system access


• Health Reviews: Lead data-driven program health reviews and run Quarterly Business Reviews (QBRs) to build trusted relationships with partners. Working with peers to gain support where a PIP process is required.

Delivery:


• Project Governance: Represent Cutomer on partner delivered projects; participate in project Steering Committee (Steer Co) presenting an executive presence and being the first point of escalation management should it be required.


• Weekly Project Check-Ins: Ensure accountability and results through validating key questions to ensure the project remains on track.


• Go Live Readiness: Ensure partner adherence to go-live readiness reviews to drive quality go-live deliveries.


• Product Support: Where necessary facilitate engagement into the Partner Experience Center to ensure the partner obtains support should product or configuration issues arise.


• Scope/Budget Management: Collaborate with Partner Operations to manage hours budget in the Customer PSA system; support and approve change requests; closely manage modules delivered by Ready partners to budget.


• Customer OSAT/References: Drive engagement of OSAT survey responses to achieve high referenceability on partner projects.

Forecasting:


• Go Live Forecasting: Collaborate with the partner to ensure accurate go-live forecasting to avoid customer billing pushes and poor customer satisfaction. The objective is to maintain go-live pushes below 10%.

Essential Skills:


• Build and foster trusted relationships with partners and those that interact with partners outside of the global partner organization.


• Ability to facilitate internal and external status meetings to discuss metrics, performance and opportunities.


• Attention to detail is crucial, as is the ability to gather and summarise detailed information from all involved parties to make accurate business decisions.


• Ensure ongoing and accurate data within the partner portfolio including but not limited to forecast accuracy, push percentage, CSAT, and Time to Live, with a willingness to contribute to the development of tools and data that does not exist today.


• Manage to and execute on partner programs under varying delivery methodologies.


• Through having industry knowledge be able to identify enablement opportunities for ongoing partner quality and growth to ensure continuous improvement across the partner portfolio.


• Manage escalations to identify problems, paths to solution, and remediation plans to ensure problems to avoid further escalation.


• Operate as part of the tight team supporting a number of partners, strong team collaboration critical.


• Identify opportunities to improve and find efficiencies to support evolving Customer Business Needs.


• Reiterate Customer messaging around changes to the partner network and advocate for the partner as needed to ensure we are creating a positive partner experience.

Basic Qualifications:


• 5+ years in a Professional Services or Consulting experience


• Bachelor's Degree in a related field or other relevant combination of training and experience required


• Travel of up 25% may be required for this role

Preferred Qualifications:


• Strong interpersonal and professional communication skills,


• Proven business acumen within the SaaS industry including revenue recognition and forecasting


• Ability to understand and articulate technical concepts and derive solutions