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General Manager/Deputy General Manager
2 weeks ago
The ideal candidate will have experience in heading a Profit Centre Vertical and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees and team. Company Details: Hamsa Rehab - unit of Kauvery Hospitals.
ResponsibilitiesRevenue Generation , MIS & Reports Handling. Lead patient care services at the center. Address patient issues and escalations, ensuring satisfaction.
Optimize costs through budgetary control and ensure service coordination across teams. Maintain dashboards accurate reporting. Coordinate with sales for lead closure and conversion.
Liaise with diagnostic centers and facilitate patient movement as needed. Oversee floor operations, update billing, and explain bills to families. Develop, implement, and document customer service protocols.
Ensure efficient front-end services through recruitment, training, and assessments. Escalate issues to senior management for timely intervention. Implement customer feedback processes and collaborate with cross-functional heads.
Establish performance metrics for staff and drive cost-cutting and profitability efforts. QualificationsBachelor's/Master's degree in Healthcare Management, Business Administration, or a related field.15 Years of Experience in managing a rehabilitation center or hospital operations is mandatory.
Excellent leadership, problem-solving, and decision-making skills. Proficiency in operational software and reporting tools.