Customer Care Executive

7 days ago

Ulhasnagar, Maharashtra, India QTONET PRIVATE LIMITED Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Summary:

A Customer Care Executive acts as the frontline of the company in handling customer interactions. The role involves managing customer queries, resolving complaints, ensuring customer satisfaction, and maintaining excellent service standards. The goal is to enhance the customer experience and help build strong customer relationships.

Key Responsibilities:

  • Handle inbound / outbound customer calls, emails, chats, and/or social media messages. Nediaz+2Velvet Jobs+2
  • Provide accurate information about products, services, policies, and order status. Indeed+2Guru+2
  • Resolve customer complaints, issues, and queries in a timely and courteous manner.
  • Escalate unresolved issues to appropriate internal teams when needed. Guru+1
  • Maintain detailed and accurate records of customer interactions, transactions, complaints, feedback, etc., using CRM or ticketing systems. Guru+2Velvet Jobs+2
  • Follow up with customers to ensure their issues are resolved and that they are satisfied with the outcome. Indeed+1
  • Meet or exceed performance metrics/KPIs (e.g., response time, resolution time, customer satisfaction score) as per company targets. Nediaz+1
  • Keep up to date with product knowledge, policy changes, and company procedures. Guru+1
  • Liaise with other departments (sales, operations, logistics, technical, etc.) to resolve customer issues or feedback. Velvet Jobs+1

Qualifications & Skills:

  • Education: High school diploma minimum; Bachelor's degree preferred. Velvet Jobs+2India+2
  • Prior experience in customer service / call center / support role is a plus. Freshers may be considered depending on role. India+1
  • Excellent verbal and written communication skills. India+1
  • Ability to listen patiently, understand customer needs, and respond with empathy. Indeed+1
  • Problem‑solving abilities, and ability to think clearly under pressure. Nediaz+1
  • Proficiency in basic computer use: familiarity with CRM / ticketing systems, MS Office, etc. Guru+2India+2
  • Multitasking, time management and organizational skills. Nediaz+1

Preferred / Additional Skills:

  • Experience in handling social media / chat / email support channels.
  • Multilingual skills (if customer base requires).
  • Prior knowledge of relevant product(s) or industry.
  • Basic sales / upsell capability, where applicable.

Work Conditions & Other Details:

  • Work hours might include shifts, weekends, or rotational schedule depending on operations.
  • Use of office‑based systems and tools (phones, computers, CRM etc.).
  • Performance targets and metrics will be regularly monitored.
  • May require training period initially.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

Speak with the employer

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