Collection Team Leader
1 day ago
Job Summary:
We are seeking a result-oriented Team Lead to oversee the Personal Loan Collection Department.
The ideal candidate will be responsible for managing a team of collection executives, ensuring timely recovery of dues, and maintaining healthy portfolio performance while adhering to company and regulatory guidelines.
Key Responsibilities:
- Lead and manage a team of collection executives.
- Achieve monthly and quarterly collection and recovery targets.
- Monitor delinquent accounts and strategize recovery plans to minimize NPAs.
- Ensure accurate follow-up on overdue accounts and customer commitments.
- Handle escalated cases and negotiate settlements in line with company policy.
- Generate daily and weekly MIS reports on collections performance and team productivity.
- Provide guidance, training, and motivation to the team to achieve high performance.
- Ensure compliance with fair collection practices and internal audit standards.
- Coordinate with credit, risk, and operations teams for account resolution.
Key Skills & Competencies:
- Strong leadership and people management abilities.
- Excellent communication, negotiation, and persuasion skills.
- Target-driven with analytical and problem-solving mindset.
- Sound understanding of personal loan products and recovery processes.
- Proficiency in MS Excel, CRM, and collection management tools.
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