Mac Support Engineer

2 weeks ago

Hyderabad, Telangana, India YRHRS Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Eligibility Criteria:


•

Completion of 10th, 12th, and a degree – All are mandatory.


•

Preferred candidate: Male


•

Notice period: Immediate joiners to candidates with up to 15 days' notice

Job Summary:

We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills.

Key Responsibilities:


•

Provide first-level support for macOS-based systems, including installation, configuration, and troubleshooting.


•

Assist end-users with issues related to MacBooks, iMacs, macOS updates, and commonly used applications.


•

Perform routine maintenance, system checks, and software updates.


•

Configure and support Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.


•

Manage user accounts, profiles, and system preferences.


•

Deploy, configure, and manage macOS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance).


•

Support for other MDM (Mobile Device Management) platforms like Intune or Kandji at a basic level.


•

Document support issues, resolutions, and processes in a ticketing system (e.g., Jira, ServiceNow).


•

Collaborate with other IT teams to escalate and resolve complex issues.


•

Assist with IT onboarding and offboarding processes (system setup, asset management, etc.).

Skills and Qualifications:


•

1 year of experience in Mac desktop support or a similar role.


•

Solid understanding of macOS, Apple hardware, and the Apple ecosystem.


•

Familiar with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.


•

Experience with remote support tools (e.g., Apple Remote Desktop, TeamViewer, AnyDesk).


•

Exposure to Jamf Pro or other MDM tools for device management.


•

Excellent verbal and written communication skills.


•

Basic knowledge of scripting (e.g., Bash, AppleScript) is a plus.


•

Experience with helpdesk/ticketing systems (Jira, ServiceNow, etc.).

Preferred Certifications (Optional):


•

Apple Certified Support Professional (ACSP)


•

Jamf Certified Associate

Job Type: Full-time

Pay: ₹17, ₹20,000.00 per month

Work Location: In person

  • MAC Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India TRDFIN Support Services Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking a motivated and customer-focused Mac Support Engineer with 1 year of hands-on experience supporting macOS systems in a professional environment. The ideal candidate should have a solid understanding of Apple hardware and software, a proactive approach to troubleshooting, and excellent communication skills.Key Responsibilities:• Provide...

  • Mac Engineer

    2 weeks ago

    Hyderabad, Telangana, India Vertx Solutions Full time US$ 60,000 - US$ 1,20,000 per year

    JD for L1 Mac Support24x7 Support for Cognizant ITExcellent written and verbal communication skillsITIL Incident, Change and Service Request Management.Installing, configuring, and troubleshooting desktop pcs, laptops, and networks in a heterogenous technology environmentAbility to perform remote troubleshooting and provide clear instructionsConduct on floor...

  • MAC Reference Librarian

    2 days ago

    Hyderabad, Telangana, India Amgen Inc Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The MAC Reference Librarian will be responsible for managing the digital Reference Library and Match Text Library within the Veeva Global PromoMats system, while adhering to internal guidelines, SOPs (Standard Operating Procedures), policies and industry regulations.Roles & Responsibilities:Manage Reference and Match Text Libraries for multiple US MAC...

  • L2 Technical Support

    2 days ago

    Hyderabad, Telangana, India Cloudxtreme Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description:Role & Responsibilities: The L2 Technical Support professional will provide advanced technical support to Deloitte end-users, ensuring seamless operation of IT systems and devices.Troubleshoot technical issues across Windows and MAC operating systems, Office 365, SCCM, Intune, mobile devices, and networking equipment.Provide support for video...

  • Technical Support Engineer

    7 days ago

    Hyderabad, Telangana, India Movate Full time ₹ 3,00,000 - ₹ 5,50,000 per year

    We are looking for enthusiasticTech Support / Help Desk Engineersto join our team inHyderabad. Open PositionsEngineer : 1–5 years experience | 50 openings | CTC: 3 – 5.5 LPA Job DescriptionRole & ResponsibilitiesProvide technical assistance via phone, chat, email, and video calls.Deliver L1 & L2 remote support for Linux, Mac, Windows, Chrome, and...

  • IT Support Engineer

    2 days ago

    Hyderabad, Telangana, India NCR Atleos Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.1. Experience in Managing Windows and MAC machines, setup, troubleshooting 2....

  • Desktop Support Engineer

    17 hours ago

    Hyderabad, Telangana, India Solugenix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title : Desktop AdministratorLocation : Hyderabad (WFO)Position : Full TimeRequired Experience: 2-5 YearsTimings : 24/7 Rotational ShiftsDesktop Administration:Work on L1 tickets on ticketing System.Setup desktop computers and peripherals and test network connections.Install and test Laptop software applications and internet browsers.Test Laptops to...

  • Infrastructure Engineering Advisor

    2 weeks ago

    Hyderabad, Telangana, India Cigna Healthcare Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    INTRODUCTION TO EVERNORTH: Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software...

  • L2 technical support

    1 week ago

    Hyderabad, Telangana, India Cloudxtreme Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesQualifications Required: • B. Tech, BE & Engineering Graduates • Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will...

  • Network Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India TRDFIN Support Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a proactive and skilled Network Support Engineer to join our growing team. The ideal candidate will be responsible for providing technical support, troubleshooting network-related issues, and ensuring smooth operations of IT infrastructure.Work Details:• Shifts: Rotational (5 Days Working)• Notice Period: Immediate to 15 Days•...