Infrastructure Engineering Advisor

INTRODUCTION TO EVERNORTH: Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group's existing presence in India.About Evernorth Health Services:Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.About Cigna:The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group. Position OverviewJob Overview: Job TitleHIH - Infrastructure Engineering AdvisorEnterprise Client Engineering is currently seeking a highly motivated, team player to join our team as an Infrastructure Engineering Advisor. In this position, you will primarily focus on endpoint engineering efforts and technical guidance related to Windows and Mac endpoints, endpoint hardware, and associated core software applications that are used here at Cigna. Responsibilities:Technical Assistance & Innovation< >Analysis, planning, and implementation of:Workstation operating system upgrades both Mac and Windows.Core workstation productivity software such as Microsoft Office products, on all enterprise Mac and Windows endpoints.Engaged as part of severe incident problem resolution activities to provide technical expertise to quickly resolve issuesReviews software to ensure workstation endpoints will not be negatively impactedCustomer service & leadership  < >Provides technical guidance to application and support teams to solve complex problemsCreates technical documentation for all engineered solutions and provides support teams with the necessary support documentationMay manage others on a project basis for associated technical activities Qualifications:Education:< >Any bachelor's degreeExperience:< >Minimum of 11-13 years of experience in Workforce Management.Skills:< > JAMF 101 or similar Mac MDM training certifications  MacOS Essentials trainng and certification  5 years supporting Mac's in an enterprise environment  Mac software packaging and distribution  Can troubleshooting and build 802.1x configurations  Strong analytical and technical skills.  Demonstrated knowledge of MS Office software, specifically Excel (v-lookups, pivot tables, macros)  Demonstrated experience with Workforce Management software (Aspect WFM, Verint, NICE,etc or any other tool)  Innovative thinker with strong communication skills  Proven ability to perform in-depth data analysis and present insights in a clearmanner  Ability to adapt in a dynamic work environment, learn quickly, contributesolutions  Ability to prioritize and meet timelines and deadlines  Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.  Ability to configure network print servers and support print queues\drivers. Equal Opportunity Statement: Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.