Customer Relationship Officer

2 hours ago

Nagercoil, Tamil Nadu, India Nim Technologies Full time ₹ 1,80,000 - ₹ 5,40,000 per year

About Nim Academy:

Nim Academy is dedicated to empowering learners with practical, career-focused training in digital skills, technology, and business. We pride ourselves on delivering an exceptional learning experience and building strong, lasting relationships with our students.

Role Overview:

We are looking for a motivated Customer Relationship Officer to manage student interactions, resolve queries, and ensure a seamless learning experience. You will be the first point of contact for students and play a key role in nurturing relationships that drive student satisfaction and loyalty.

Key Responsibilities:

  • Engage with students via phone, email, WhatsApp, and in-person to address queries and provide guidance.
  • Maintain records of student interactions and feedback in the CRM system.
  • Assist in onboarding new students and guide them through courses and programs.
  • Collaborate with the sales and training teams to ensure smooth communication and service delivery.
  • Identify opportunities to enhance student engagement, retention, and satisfaction.
  • Prepare reports on student feedback, satisfaction levels, and recurring issues.

Requirements:

  • Proven experience in customer service, client relations, or student support.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills and a proactive approach.
  • Familiarity with CRM tools is a plus.
  • Empathetic, patient, and able to handle multiple student interactions efficiently.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Opportunities for career growth and learning.
  • Supportive and collaborative work environment.
  • Training in our programs and processes to help you succeed.

How to Apply:

Send your resume and a brief note about your experience in customer support or student relations to

Job Type: Full-time

Pay: ₹9, ₹22,338.43 per month

Work Location: In person

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