ServiceNow ITOM Consultant

2 days ago

Bengaluru Delhi Hyderabad NCR, India NTT DATA Business Solutions Full time ₹ 5,00,000 - ₹ 25,00,000 per year

Job Title: Senior Developer ITOM Visibility & CMDB

Experience Level: 5 to 14 years

Location: Hyderabad / NCR / Mumbai / Bangalore/

Job Type: Full-Time- Serving NP or Immediate joiner

Job Description:

Position Overview: We are seeking an accomplished Senior Developer with hands-on expertise in ServiceNow ITOM Visibility and CMDB.

The ideal candidate will have 5–8 years of relevant experience, possess recognized ServiceNow ITOM certifications, and demonstrate significant experience in actionable, production-scale delivery of ITOM solutions.

Key Responsibilities

  • Design, develop, and implement ServiceNow ITOM modules with a focus on Discovery, Service Mapping, and CMDB.
  • Build and maintain accurate, automated CMDB population through Discovery and integration with infrastructure, cloud, network, and third-party sources.
  • Architect, configure, and support MID Servers, event management rules, probes, sensors, and automated workflows.
  • Ensure CMDB data integrity, normalization, reconciliation, and support ongoing health assessments and audits.
  • Troubleshoot and resolve issues related to ITOM, Discovery, Service Mapping, and CMDB modules.
  • Collaborate closely with IT, infrastructure, application, and business teams throughout project lifecycles.
  • Mentor junior developers and share technical expertise within the delivery team.
  • Produce and maintain comprehensive technical documentation and implementation roadmaps.
  • Stay updated with ServiceNow upgrades, releases, and ITOM best practices for continuous improvement.

Requirements Experience: 5–8 years of hands-on ServiceNow development with a proven record in ITOM, Discovery, Service Mapping, and CMDB project delivery.

Certifications: ServiceNow ITOM-related certifications (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping).

Technical Skills:

  • Deep practical knowledge of ServiceNow ITOM suite—especially Discovery, Service Mapping, Event Management, and CMDB.
  • Experience with MID Server configuration and troubleshooting. o Proficiency in scripting (JavaScript, Glide), Flow Designer, and system integrations.
  • Understanding of cloud, on-premise, and hybrid infrastructure. o Strong grasp of ITIL and configuration management best practices.

Delivery Skills:

Demonstrated delivery of multiple ITOM and CMDB projects in a client-facing or complex enterprise environment

  • Soft Skills: Effective communicator, strong collaborator, and skilled in knowledge sharing. Preferred Qualifications
  • Additional ServiceNow certifications (Discovery, Service Mapping, Event Management).
  • Experience integrating ServiceNow ITOM with monitoring tools (e.g., SolarWinds, Splunk, Dynatrace).
  • Familiarity with cloud platform integrations (AWS, Azure, GCP)

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