
ServiceNow ITOM Expert
5 days ago
JD :
Looking for ServiceNow ITOM Experts who have strong verbal, written, public speaking and interpersonal skills. The ideal candidate will have at least 5 years of IT software consulting experience with 3-5 years experience supporting or implementing ServiceNow products. We prefer candidates who have expertise in other areas that compliment ITOM expertise such as ITBM, SecOps, GRC or SAM.
Key Responsibilities:
- Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management).
- Conduct workshops with clients to articulate the value of the solution.
- Develop custom software solutions as required through scripting and software development.
- Prepare technical documentation as specified in customer contracts and as internally required.
- Support the development and growth of the services delivered by ConfigureTek.
- Setup and configuration of customized probes, sensors and patterns.
- Ability to setup, configure and code custom integrations using ServiceNow APIs.
- Proven ability to perform application mapping and strong understanding of the mapping process.
- Ability to setup and configure impact analysis for what-if scenarios.
- Strong knowledge and expertise of discovery technologies, protocols and ports.
- Experience in mapping various types of applications including custom applications.
- Understanding of the end to end mapping process starting from the entry point.
Required Skills & Experience:
- Proven expertise in implementing ServiceNow ITOM across multiple projects
- Strong verbal, written and interpersonal communication skills
- Certifications in the areas related to ITOM including CMDB, Discovery, Mapping
- Expertise with customer presentations, requirements gathering and workshops
- Expertise with CMDB and ITIL
Job Type : Contract
Role : ServiceNow ITOM Expert
Location : Remote
Experience : 5 yrs
Notice Period : Immediate- 15 Days
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