ServiceNow ITOM Expert

4 days ago

Hyderabad, Telangana, India Fusion Software Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

JD :

Looking for ServiceNow ITOM Experts who have strong verbal, written, public speaking and interpersonal skills. The ideal candidate will have at least 5 years of IT software consulting experience with 3-5 years experience supporting or implementing ServiceNow products. We prefer candidates who have expertise in other areas that compliment ITOM expertise such as ITBM, SecOps, GRC or SAM.

Key Responsibilities:

  • Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the ITOM based products (discovery, service mapping, configuration management, event management).
  • Conduct workshops with clients to articulate the value of the solution.
  • Develop custom software solutions as required through scripting and software development.
  • Prepare technical documentation as specified in customer contracts and as internally required.
  • Support the development and growth of the services delivered by ConfigureTek.
  • Setup and configuration of customized probes, sensors and patterns.
  • Ability to setup, configure and code custom integrations using ServiceNow APIs.
  • Proven ability to perform application mapping and strong understanding of the mapping process.
  • Ability to setup and configure impact analysis for what-if scenarios.
  • Strong knowledge and expertise of discovery technologies, protocols and ports.
  • Experience in mapping various types of applications including custom applications.
  • Understanding of the end to end mapping process starting from the entry point.

Required Skills & Experience:

  • Proven expertise in implementing ServiceNow ITOM across multiple projects
  • Strong verbal, written and interpersonal communication skills
  • Certifications in the areas related to ITOM including CMDB, Discovery, Mapping
  • Expertise with customer presentations, requirements gathering and workshops
  • Expertise with CMDB and ITIL

Job Type : Contract

Role : ServiceNow ITOM Expert

Location : Remote

Experience : 5 yrs

Notice Period : Immediate- 15 Days

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