ServiceNow ITOM Consultant

4 weeks ago

Bengaluru, India SMARTWORK IT SERVICES Full time

Description : - Job Title : ServiceNow ITOM Consultant.- Location : Pan India.- Experience : 9 12 years.Job Summary : We are seeking a ServiceNow ITOM Consultant to work in a dynamic, Agile environment delivering client projects.The candidate will act as a technical consultant, providing hands-on development, configuration, and integration of ServiceNow ITOM modules with enterprise tools.Key Responsibilities : - Deliver client projects in an Agile environment.- Serve as Technical Consultant for ServiceNow ITOM modules : CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management.- Provide hands-on development including creation, configuration, and customization of patterns, discovery schedules, event rules, application fields, business rules, client scripts, user roles/groups, and access controls.- Develop integrations with existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs.- Integrate ITOM modules with enterprise monitoring tools, automation alerts, and application management tools using plugins and APIs.- Apply ServiceNow Sys Admin knowledge and best practices.- Ensure high availability and disaster recovery across multi-data centre deployments.- Strong understanding of ServiceNow CMDB and CSDM data model.Required Skills : - ServiceNow ITOM : CMDB, Discovery, Event Management, Cloud & Hardware Asset Management.- ServiceNow scripting, workflow configuration, business rules, client scripts, and role/access management.- Integration experience with enterprise monitoring and ITOM tools via APIs and plugins.- Knowledge of multi-data centre deployment, disaster recovery, and high availability.- Understanding of CSDM data model and CMDB best practices.- Agile methodology experience.Soft Skills : - Excellent communication and stakeholder management skills.- Strong analytical, problem-solving, and operational experience. (ref:hirist.tech)

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