Customer Support Engineer
2 weeks ago
Job Title: Customer Support Engineer
Experience
: 0 – 2 Years
Location:
Chennai
Primary Responsibilities
Communicate clearly andprecisely with customers in written and verbal form, and maintain accurate andtimely records in our case tracking system
Maintain ownership oftasks given and should drive other teams as needed
Accountable for thetasks and ensure that it completed diligently
Analysing/documentingproblems, recommending solutions, & highlighting issues to leadership team
Enthusiastic to work in challenging environment
Organize ideas and communicate oral messages appropriate to listeners and situations
Adhere to process andpolicies, should demonstrate CSS Corp values
Team player and should act as a role model to the team
Should be sharing the Daily reports before logout
Problem-solving skills and ability to navigate challenging situations in a professional manner.
Experience providing direct support to external customers by phone, electronically.
Understand on Storagecomponents and infrastructure
Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally.
College Degree –Preferred Should Have Basic Knowledge On Storage
Should have worked inan Enterprise environment
Able to applynon-linear thinking to problem-solving.
Ability to callcustomers and resolve issues
Should be adhering tothe built in SOPS
Should ensure that thecases and emails are handled within the shift duration without backlog
Additional Skills
Meet individual case management Service Level and metrics
Maintain ownership ofcases and ensure to follow the process of routings
Typing speed minimum -40wpm
Desired Skills
Familiarity with Hitachi Vantara products or other storage platforms
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