Customer Support Engineer

6 days ago

Chennai, Tamil Nadu, India Movate Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Engineer
Experience
: 0 – 2 Years

Location:
Chennai

Primary Responsibilities
Communicate clearly andprecisely with customers in written and verbal form, and maintain accurate andtimely records in our case tracking system

Maintain ownership oftasks given and should drive other teams as needed

Accountable for thetasks and ensure that it completed diligently

Analysing/documentingproblems, recommending solutions, & highlighting issues to leadership team

Enthusiastic to work in challenging environment

Organize ideas and communicate oral messages appropriate to listeners and situations

Adhere to process andpolicies, should demonstrate CSS Corp values

Team player and should act as a role model to the team

Should be sharing the Daily reports before logout

Problem-solving skills and ability to navigate challenging situations in a professional manner.

Experience providing direct support to external customers by phone, electronically.

Understand on Storagecomponents and infrastructure

Excellent organizational skills –ability to prioritize, manage, multi-task, and execute projects cross-functionally.

College Degree –Preferred Should Have Basic Knowledge On Storage
Should have worked inan Enterprise environment

Able to applynon-linear thinking to problem-solving.

Ability to callcustomers and resolve issues

Should be adhering tothe built in SOPS

Should ensure that thecases and emails are handled within the shift duration without backlog

Additional Skills
Meet individual case management Service Level and metrics

Maintain ownership ofcases and ensure to follow the process of routings

Typing speed minimum -40wpm

Desired Skills
Familiarity with Hitachi Vantara products or other storage platforms

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