Area Service Incharge A

2 days ago


Puducherry, Puducherry, India Reliance Jio Infocomm Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year
Job Description

Posted Date
26 Aug 2025

Function/Business Area
Customer Service

Location
Puducherry

Job Responsibilities
  1. Establish and maintain the upkeep of service centers
  2. Liaison with store manager and sales team for service operations
  3. Ensure customer satisfaction to avoid escalation of issues
  4. Motivate and manage team of service center and care center personnel
  5. Responsible and accountable for service deliverables
  6. Mentor and counsel engineers whenever necessary
  7. Control the flow of incoming calls for on-site support of services
  8. Manage costs/expenses of service and care center within given guidelines
  9. Ensure there is adequate amount of manpower to cater to all customer calls
  10. Providing necessary skills/training to the team members based on needs and gaps
  11. Ascertain care center personnel are working in sync to support walk-in customers
  12. Encourage the team to enhance their performance levels by identifying gaps and needs

Education Requirement
Diploma / B.E / B.Tech (Preferred)

Experience Requirement
years in After Sales Service

Skills & Competencies

  1. Familiarity with the territory
  2. Knowledge of device repair operations
  3. Knowledge of product and market
  4. Team management skills
  5. Problem Solving skills
  6. Customer focus
  7. Understanding of business training requirements

Please update your profile and upload your resume to apply.



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