
Area Service Incharge A
2 days ago
Posted Date
26 Aug 2025
Function/Business Area
Customer Service
Location
Puducherry
- Establish and maintain the upkeep of service centers
- Liaison with store manager and sales team for service operations
- Ensure customer satisfaction to avoid escalation of issues
- Motivate and manage team of service center and care center personnel
- Responsible and accountable for service deliverables
- Mentor and counsel engineers whenever necessary
- Control the flow of incoming calls for on-site support of services
- Manage costs/expenses of service and care center within given guidelines
- Ensure there is adequate amount of manpower to cater to all customer calls
- Providing necessary skills/training to the team members based on needs and gaps
- Ascertain care center personnel are working in sync to support walk-in customers
- Encourage the team to enhance their performance levels by identifying gaps and needs
Education Requirement
Diploma / B.E / B.Tech (Preferred)
Experience Requirement
years in After Sales Service
Skills & Competencies
- Familiarity with the territory
- Knowledge of device repair operations
- Knowledge of product and market
- Team management skills
- Problem Solving skills
- Customer focus
- Understanding of business training requirements
Please update your profile and upload your resume to apply.
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