Front office manager

2 weeks ago

Hyderabad, Telangana, India Gamut HR Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Overview

Gamut HR Solutions is committed to helping individuals find the right job opportunities. As a dynamic team of 2-10 employees, Gamut HR Solutions operates from its headquarters in Hyderabad. For more information, visit our website at Gamut HR Solutions.

Job Overview

We are seeking a dedicated Front Office Manager for the hotels retail industry, based in Hyderabad. This is a mid-level, full-time role that requires 4 to 6 years of experience. The ideal candidate will efficiently manage front office operations while ensuring excellent customer service and seamless reservation processes.

Qualifications and Skills

  • Must have proficiency in Hotel Property Management Software (PMS) (Mandatory skill) to manage reservations, streamline operations, and enhance guest experiences.
  • Expertise in Reservation and Booking Management (Mandatory skill) to efficiently handle room bookings, availability, and guest queries.
  • Comprehensive knowledge of Front Desk Operations (Mandatory skill) including guest check-in/check-out processes, payment handling, and customer interactions.
  • Strong experience in Customer Service Management to maintain high levels of guest satisfaction through effective communication and service excellence.
  • Ability in Staff Scheduling to ensure optimal workforce management, reducing downtime while maximizing productivity.
  • Excellent Problem Solving Skills that enable quick resolution of guest concerns and day-to-day operational challenges.
  • Demonstrated Team Leadership capabilities to motivate and guide team members, fostering a collaborative and efficient work environment.
  • Understanding of Revenue Management Techniques to optimize hotel income through strategic pricing and room availability management.

Roles and Responsibilities

  • Oversee and coordinate front desk operations, ensuring all procedures run smoothly and provide an exemplary guest service experience.
  • Manage guest reservations, check-ins/out processes, and room assignments to optimize occupancy and streamline procedures.
  • Facilitate staff training and development, ensuring team members are adequately equipped with the necessary skills and knowledge.
  • Implement efficient staff scheduling, allocating resources effectively to meet operational demands while controlling costs.
  • Handle guest inquiries, complaints, and feedback promptly and effectively, maintaining a positive hotel image.
  • Ensure compliance with hotel policies, procedures, and service standards at all times.
  • Collaborate with other departments such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency.
  • Monitor, analyze, and report on operational metrics to inform managerial decisions and performance improvements.

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