Citrix Service Owner

2 weeks ago

Thiruvananthapuram, Kerala, India UST Global Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Experience Required : 9 to 12 Years. Key Responsibilities :

  • Own and manage the VDI (Citrix) and Desktop Support services, including service design, delivery, and improvement.
  • Define and maintain service level agreements (SLAs) and key performance indicators (KPIs) to measure service performance.
  • Monitor service performance and identify areas for improvement.
  • Develop and maintain service documentation, including standard operating procedures (SOPs) and knowledge base articles.
  • Manage service budgets and resources effectively.
  • Oversee the design, implementation, and maintenance of the Citrix environment, including Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Workspace.
  • Ensure the stability, performance, and security of the Citrix infrastructure.
  • Troubleshoot and resolve complex Citrix-related issues.
  • Plan and execute Citrix upgrades and migrations.
  • Implement and manage Citrix policies and profiles.
  • Lead and manage the desktop support team, providing guidance and mentorship.
  • Ensure timely and effective resolution of desktop support incidents and service requests.
  • Manage the desktop hardware and software lifecycle, including procurement, deployment, and decommissioning.
  • Implement and maintain desktop security policies and procedures.
  • Manage and improve the end user experience.
  • Lead incident and problem management efforts for VDI and Desktop Support services.
  • Identify root causes of recurring incidents and implement permanent solutions.
  • Develop and maintain incident and problem management processes and procedures.
  • Manage changes to the VDI and Desktop Support environments in accordance with change management policies and procedures.
  • Ensure that changes are implemented with minimal disruption to users.
  • Participate in change advisory board (CAB) meetings.
  • Manage relationships with vendors providing VDI and Desktop Support related products and services.
  • Negotiate contracts and ensure vendor performance meets expectations.
  • Communicate effectively with stakeholders at all levels, including users, management, and vendors.
  • Provide regular updates on service performance and initiatives.
  • Gather user feedback and incorporate it into service improvements.
  • Identify and implement opportunities for service improvement and automation.
  • Stay up-to-date on the latest VDI and Desktop Support technologies.
  • Participate in industry events and training.

Required Skills and Experience :

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience as a Service Owner or similar role, with a strong focus on VDI and Desktop Support.
  • Extensive experience with Citrix Virtual Apps and Desktops, Citrix ADC, and Citrix Workspace.
  • Strong understanding of desktop operating systems (Windows, macOS, Linux).
  • Experience with desktop management tools (SCCM, Intune).
  • Strong understanding of ITIL framework and service management best practices.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Experience managing budgets and resources.
  • Experience with incident and problem management.
  • Experience with change management.
  • Experience leading a technical team.

Preferred Qualifications :

  • Citrix certifications (Citrix Certified Associate
  • Virtualization, Citrix Certified Professional
  • Virtualization).
  • ITIL certifications (ITIL Foundation).
  • Experience with cloud-based VDI solutions (Azure Virtual Desktop).
  • Experience with powershell scripting.
  • Experience with end user experience monitoring tools.

)

  • Chief Digital Architect

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeDigital Full time ₹ 20,00,000 - ₹ 25,00,000

    Virtual Desktop SpecialistWe strive to balance innovation with a friendly culture and the backing of a long-established organization, known for its ethical reputation. Our mission is to guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both...

  • Deliver Customer-Centric Service Solutions

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Service Manager Role">We are looking for a skilled Service Manager to lead our service team in delivering timely and effective service solutions.">">Manage and coordinate with customers, fleet owners, and OEMs for service requirements.">Plan and monitor preventive maintenance activities to ensure optimal equipment performance.">Lead the service team in...

  • Tech Infrastructure Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeInfrastructure Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Tech Infrastructure SpecialistOverviewThe ideal candidate will have strong hands-on experience with VMware vSphere suite and good knowledge of networking concepts.Key Responsibilities:Design, implement, and support virtualization infrastructureManage and optimize Citrix environmentsConfigure, monitor, and troubleshoot enterprise...

  • SQL Database Expert

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeDatabase Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: SQL Database AdministratorWe are seeking a seasoned expert in database administration to join our team.The ideal candidate will have a strong background in database administration, with at least 5 years of experience in a complex corporate IT infrastructure role. A proven track record as a Senior Database Administrator is also essential.Support...

  • Senior Network Infrastructure Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeNetwork Full time ₹ 18,00,000 - ₹ 24,00,000

    Network Engineer PositionWe are seeking an experienced Network Engineer to join our team. As a Network Engineer, you will play a critical role in managing and owning support tickets related to existing customer services.Key Responsibilities:Regular communication with existing customers to ensure seamless service delivery.Provide 3rd Line support for incoming...

  • Senior Network Engineer Position

    6 days ago

    Thiruvananthapuram, Kerala, India beBeeNetwork Full time ₹ 10,00,000 - ₹ 12,00,000

    Job Title: Network Infrastructure SpecialistThe purpose of this role is to provide advanced level support for our network infrastructure. This includes managing and owning support tickets, designing and implementing changes as per client requirements, and working closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in...

  • Java Enterprise Software Architect

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeDeveloper Full time ₹ 15,00,000 - ₹ 20,00,000

    Key ResponsibilitiesCollaborate with the Product Owner to understand business requirements and lead requirement gathering meetings.Review and validate design documents with the Product Owner and stakeholders.Own backlog items and coordinate with team members to deliver planned features for each sprint.Perform technical design and code reviews to ensure...

  • Senior Network Security Engineer

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeNetwork Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Enterprise Network Security SpecialistDeliver top-notch network security solutions to customers.Key Responsibilities:Provide expert-level support for existing customer services.Design and implement changes as per client requirements.Collaborate with the 2nd Line Service Desk team and Solution Delivery team to support customers and configuration...

  • Senior Network Infrastructure Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeNetwork Full time ₹ 17,00,000 - ₹ 22,58,000

    About the Role:We are seeking an experienced Network Engineer to manage and own support tickets for existing customer services.Design and implement network changes according to client requirements.Collaborate with the 2nd Line Service Desk team and the Solution Delivery team to provide support and configuration assistance to customers.Key...

  • L3 NETWORK Engineer

    6 days ago

    Thiruvananthapuram, Kerala, India IQMatrix Infoways Solutions Pvt Ltd Full time

    JD for 3rd Line Network EngineerHours: Shift Pattern (4 days in 4 days off)Overall purpose of the job:• To manage and own support tickets in relation to existing customer services• To design and implement changes as per client's requirements.• To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting...