
L3 NETWORK Engineer
2 weeks ago
JD for 3rd Line Network Engineer
Hours: Shift Pattern (4 days in 4 days off)
Overall purpose of the job:
• To manage and own support tickets in relation to existing customer services
• To design and implement changes as per client's requirements.
• To work closely with the 2nd Line Service Desk team and the Solution Delivery team
to assist in supporting customers and configuration tasks.
Key responsibilities for this job:
• Regular communication verbally and written with existing customers
• Provide 3rd Line support for incoming customer support queries and
escalations from the 2nd Line Service Desk
• To take ownership and effectively manage support tickets for incidents,
change and service requests
• To plan and complete projects as assigned to you by the Head of 3rd Line
Network Support.
• Documentation of customer solutions – CMDB, Visio documentation,
technical summary write up
• DR/Failover Testing
• To provide support and mentoring to 2nd Line engineers
• Provide resources to the solution delivery team in supporting the configuration
and implementation of new customer projects
• On-call rota out of hours for high priority incidents
• Any other fair and reasonable task or duty assigned to you by your Manager,
or any other senior Exponential-e Ltd staff member
Technical environment:
• Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
• Wireless; Cisco, Meraki, Aruba
• Security; Palo Alto, Prisma, Fortinet, Cisco ASA
• SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
• Cisco NAC ISE, SD-A/DNAC, DOT1x
• Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
• Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
• In depth knowledge of configuring and troubleshooting network security
devices/protocols
• Ability to troubleshoot and isolate faults to identify root cause and bring to
resolution
• Advanced knowledge of layer 2 and 3 protocols
• Experience using at least one of the following firewalls: Palo Alto, Fortigate
Cisco ASA. This should include experience of configuring and troubleshooting
access lists, NAT, IPSec and SSL VPNs.
• Strong knowledge of OSPF and BGP in an ISP environment
• Proficient in packet capture and interpretatio
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