
L1 NETWORK Engineer
1 day ago
L1 Network Technician
Hours: Monday to Friday 9 AM - 5:30 PM (UK time)
Or
Monday to Friday Start time: 07:00 am, End time: 03:30 pm (UK time)
Or
Monday to Friday Start time: 10:30 am, End time: 07:00 pm (UK time)
Or
Tuesday to Saturday Start time: 09:00 am, End time: 05:30 pm (UK time)
Or
Sunday to Thursday Start time: 09:00 am, End time: 05:30 pm (UK time)
Overall purpose of the job:
• Dealing with broadband technical incidents and providing a high level of customer support
and service.
Key responsibilities for this job:
• Troubleshooting xDSL incidents and achieving efficient resolution for our customers.
• Driving fault resolution to ensure SLA's are achieved.
• Ensuring all incidents are handled effectively in accordance with our processes.
• Configuring and testing routers and modems.
• Driving resolution of escalated/aged incidents.
• Handling customer queries and support issues using our ticketing system.
• Maintaining professional working relationships with customers, suppliers, and work
colleagues.
• Performing other 1st line triage
• Performing other duties as assigned.
Knowledge and experience required:
• Excellent verbal and written communication skills.
• Demonstrable understanding of xDSL / Broadband technologies and protocols.
• Understanding of basic networking including IP, DHCP, DNS.
• Experience with enterprise grade routers and/or modems.
• Understanding of basic logging and alerting principles
Desirable knowledge and experience:
• Cisco CCNA or Juniper JNCIA certification.
• Understanding of basic WiFi networking principles.
• Experience working with cellular networks
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