L1 NETWORK Engineer

1 day ago


Thiruvananthapuram, Kerala, India IQMatrix Infoways Solutions Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

L1 Network Technician

Hours: Monday to Friday 9 AM - 5:30 PM (UK time)

Or

Monday to Friday Start time: 07:00 am, End time: 03:30 pm (UK time)

Or

Monday to Friday Start time: 10:30 am, End time: 07:00 pm (UK time)

Or

Tuesday to Saturday Start time: 09:00 am, End time: 05:30 pm (UK time)

Or

Sunday to Thursday Start time: 09:00 am, End time: 05:30 pm (UK time)

Overall purpose of the job:


• Dealing with broadband technical incidents and providing a high level of customer support

and service.

Key responsibilities for this job:


• Troubleshooting xDSL incidents and achieving efficient resolution for our customers.


• Driving fault resolution to ensure SLA's are achieved.


• Ensuring all incidents are handled effectively in accordance with our processes.


• Configuring and testing routers and modems.


• Driving resolution of escalated/aged incidents.


• Handling customer queries and support issues using our ticketing system.


• Maintaining professional working relationships with customers, suppliers, and work

colleagues.


• Performing other 1st line triage


• Performing other duties as assigned.

Knowledge and experience required:


• Excellent verbal and written communication skills.


• Demonstrable understanding of xDSL / Broadband technologies and protocols.


• Understanding of basic networking including IP, DHCP, DNS.


• Experience with enterprise grade routers and/or modems.


• Understanding of basic logging and alerting principles

Desirable knowledge and experience:


• Cisco CCNA or Juniper JNCIA certification.


• Understanding of basic WiFi networking principles.


• Experience working with cellular networks


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