L3 NETWORK Engineer

1 week ago

Thiruvananthapuram, Kerala, India IQMatrix Infoways Solutions Pvt Ltd Full time
JD for 3rd Line Network Engineer
Hours: Shift Pattern (4 days in 4 days off)
Overall purpose of the job:

• To manage and own support tickets in relation to existing customer services

• To design and implement changes as per client's requirements.

• To work closely with the 2nd Line Service Desk team and the Solution Delivery team
to assist in supporting customers and configuration tasks.
Key responsibilities for this job:

• Regular communication verbally and written with existing customers

• Provide 3rd Line support for incoming customer support queries and
escalations from the 2nd Line Service Desk

• To take ownership and effectively manage support tickets for incidents,
change and service requests

• To plan and complete projects as assigned to you by the Head of 3rd Line
Network Support.

• Documentation of customer solutions – CMDB, Visio documentation,
technical summary write up

• DR/Failover Testing

• To provide support and mentoring to 2nd Line engineers

• Provide resources to the solution delivery team in supporting the configuration
and implementation of new customer projects

• On-call rota out of hours for high priority incidents

• Any other fair and reasonable task or duty assigned to you by your Manager,
or any other senior Exponential-e Ltd staff member
Technical environment:

• Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper

• Wireless; Cisco, Meraki, Aruba

• Security; Palo Alto, Prisma, Fortinet, Cisco ASA

• SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage

• Cisco NAC ISE, SD-A/DNAC, DOT1x

• Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:

• Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level

• In depth knowledge of configuring and troubleshooting network security
devices/protocols

• Ability to troubleshoot and isolate faults to identify root cause and bring to
resolution

• Advanced knowledge of layer 2 and 3 protocols

• Experience using at least one of the following firewalls: Palo Alto, Fortigate
Cisco ASA. This should include experience of configuring and troubleshooting
access lists, NAT, IPSec and SSL VPNs.

• Strong knowledge of OSPF and BGP in an ISP environment

• Proficient in packet capture and interpretatio

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