Senior Operations Manager

2 weeks ago

Sector C chandigarh Chandigarh, India Chandigarh Team Computers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Senior Operations Manager – Cleaning & Hospitality Services

Location: On-site (Work From Office)

Job Type: Full-Time

Working Hours: 6:30 PM – 3:30 AM

About the Role:

We are looking for a highly organized and experienced Senior Operations Manager to lead our cleaning and hospitality operations. This role is central to ensuring day-to-day tasks run smoothly, properties remain in excellent condition, and our guests consistently enjoy 5-star experiences. If you thrive in a fast-paced environment, have strong leadership skills, and are ready to work night shifts from our office, we'd love to meet you.

Key Responsibilities: Cleaning Operations

  • Send automated and manual cleaning reminders
  • Maintain and update the cleaning checklist file
  • Hire, onboard, and coordinate with new cleaners
  • Oversee trash removal processes and ensure timely execution

Supplies Management

  • Order and track cleaning and hospitality supplies
  • Save receipts in client folders and update the expenses file

Hospitable Cleaning Automation

  • Manage cleaner profiles in Hospitable (add/remove)
  • Automate and monitor cleaning reminders and tasks

Guest Surveys & Feedback

  • Monitor guest survey responses each morning
  • Follow up with guests to ensure a 5-star experience
  • Share feedback with cleaners to drive continuous improvement

Claims Handling (Lispa Coordination)

  • Collect before/after photos, invoices, and supporting documents
  • Coordinate with Lispa for submitting claims related to cleaning issues

Cleaner Communications

  • Serve as the primary point of contact in all cleaner groups
  • Approve cleaning costs and set pricing
  • Hire new cleaners based on demand

Property Information Management

  • Keep property info files accurate and updated
  • Connect with cleaners for missing or updated property data

Cleaner Invoice Management

  • Process and verify cleaner invoices
  • Record cleaning costs in the reservations file
  • Audit partner data entries and coordinate invoice payouts
  • Qualifications:3–5 years of experience in operations, hospitality, or property management
  • Strong leadership and communication skills
  • High proficiency with Google Sheets, task management tools, and scheduling systems (e.g., Hospitable)
  • Comfortable working night shifts (6:30 PM – 3:30 AM) from the office
  • Detail-oriented and able to manage multiple priorities efficiently
  • Previous experience managing teams and vendors is a strong plus

What We Offer:

  • A structured, collaborative, and high-impact work environment
  • Opportunity to grow and lead within a dynamic team
  • Direct influence on operational efficiency and guest satisfaction

**A very important note: candidates must be fluent in English.**

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