Operations Manager

2 days ago

Chandigarh, Chandigarh, India Young Urban Project Full time ₹ 28,000 - ₹ 84,000 per year

Role Overview

We are looking for a dynamic and organized Operation Manager(to specify more this is not an HR role it is an backend operations role) to oversee the daily operations of our learning center. This role is central to ensuring smooth and effective delivery of our educational programs. You'll coordinate across students, faculty, and internal teams to ensure classes run seamlessly and everyone stays informed and supported. We are looking for somebody with 3-4 years of experience.

Key Responsibilities :

Program Management & Execution

  • Build and maintain program calendars, communication workflows, and operational processes to ensure smooth program delivery.
  • Manage end-to-end execution of all program activities such as online sessions, webinars, presentations, etc.
  • Track learner attendance, maintain accurate batch records, and prepare reports on session progress for internal stakeholders.
  • Own escalation management by proactively addressing issues and ensuring timely resolutions.

Learner Success & Experience

  • Lead the onboarding process for new learners, ensuring a smooth transition into the program.
  • Monitor key learner success metrics such as attendance, engagement, NPS, and completion rates to identify and address gaps.
  • Analyze learner feedback and performance data to implement targeted interventions for improved learner outcomes.
  • Collaborate with internal teams and external faculty to ensure timely communication and resolution of student or trainer concerns.
  • Diagnose and drive actions to boost learner performance, motivation, and overall experience throughout the program lifecycle.

Faculty & Stakeholder Coordination

  • Liaise with faculty, industry professionals, and academic partners to ensure seamless coordination for session delivery and evaluations.
  • Schedule and communicate effectively with all stakeholders, including senior management, to ensure alignment and program efficiency.

Program Growth & Innovation

  • Support the planning and launch of new programs by contributing to process design, timelines, and execution plans.
  • Identify opportunities to scale and improve existing programs based on learner feedback, data insights, and operational learnings.

What You Can Expect

  • A collaborative, mission-driven work environment focused on impactful learning outcomes.
  • Opportunities to learn new skills and grow within the company.
  • A fast-paced role where your contributions are meaningful and visible every day.

If you're excited about being at the center of a growing education platform and want to make a difference in how learning is delivered, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: ₹28, ₹32,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

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