Customer Operations Specialist

2 weeks ago

Remote, India Artium Academy Full time ₹ 1,83,000 - ₹ 5,00,000 per year

About the Role

The Demo Operations team plays a critical role in ensuring seamless delivery of demo sessions at Artium Academy. As a Senior Executive – Demo Operations, you will be responsible for managing the end-to-end coordination of demo classes between learners, Academic Experts (AEs), and internal teams. Your role will ensure that every demo is conducted smoothly, learners have a positive first experience, and all operational processes are handled efficiently.

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Key Responsibilities

  • Pre-Demo Coordination

o Call and remind learners about their upcoming demo sessions.

o Share details about the demo (timing, what to expect, about Artium introduction, etc.).

o Ensure learners are prepared with the necessary setup (device, internet connection, quiet space).

  • Live Demo Support

o Liaise with learners and Academic Experts on the day of the demo to ensure on-time participation.

o Troubleshoot connectivity, technical, or access issues during demos.

o Monitor demo flow to ensure smooth execution without disruptions.

  • Post-Demo & Rescheduling

o Assist learners in rescheduling demos in case of no-shows, last-minute changes, or emergencies.

o Capture reasons for reschedules/cancellations and share feedback with relevant teams.

  • Cross-Team Coordination

o Work closely with Academic Experts, Sales Team, and Tech Team to ensure seamless demo execution.

o Escalate technical or operational issues promptly to the concerned team.

o Provide timely updates and maintain clear communication with stakeholders.

  • Learner Experience & Brand Representationo Share key information about Artium Academy and set the right expectations during reminder calls.

o Ensure every learner's first interaction with Artium reflects professionalism and care.

o Capture learner queries/concerns and route them to the right teams.

Requirements

  • Bachelor's degree in any field (preferred in Business, Operations, or related).

1+ years of experience in operations, customer service, or coordination roles.

  • Excellent communication and interpersonal skills (English + regional languages preferred).
  • Strong problem-solving and multitasking abilities.
  • Comfort with technology, online platforms, and troubleshooting basic connectivity issues.
  • Ability to remain calm and professional in high-pressure situations.

______________

Key Skills

  • Stakeholder Management
  • Strong Coordination & Time Management
  • Customer-Centric Mindset
  • Tech-Savvy (Zoom, Google Meet, CRM tools)
  • Quick Decision Making

______________

What We Offer

  • Opportunity to be part of India's leading online music education academy.
  • Collaborative and learner-first work culture.
  • Exposure to cross-functional teams (Sales, Tech, Academics).
  • Growth opportunities within operations and leadership roles.

Job Type: Permanent

Pay: ₹183, ₹500,000.00 per year

Work Location: Remote

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