Customer Success Specialist- Digital Marketing

Company Introduction

Founded in 2009, KKBC is a leading B2B tech marketing agency dedicated to inspiring brands through innovative strategies and creative communication. With services ranging from media planning and digital management to brand research and public relations, we operate across APAC, EMEA, and North America, offering significant career growth opportunities.

As a global, location-free company, we embrace the diverse cultural contributions of our teams across multiple countries, leveraging these perspectives to meet both local and international market needs. At KKBC, we value our team as our greatest asset and are committed to providing a dynamic environment where employees can excel and contribute to our mission of creating inspiring brands worldwide.

Role Introduction

As a Customer Success Specialist, you will work closely with our clients to ensure they are getting the most value from our services. You will act as the main point of contact for clients, guiding them through the customer journey, addressing their needs, and ensuring they have a seamless experience with our company. You will also work internally to help enhance our services and provide feedback on how we can continuously improve our offerings.

This is a fantastic opportunity for someone who thrives in a client-facing role and enjoys problem-solving and building relationships.

Key Responsibilities

• Assist in the planning and coordination of digital marketing projects.
• Collaborate with senior delivery managers to define project scope, goals, and deliverables.
• Create project schedules and timelines.
• Act as a liaison between clients and the digital marketing team.
• Communicate project updates, progress, and timelines to clients.
• Address client inquiries and concerns promptly.
• Assist in the execution of digital marketing campaigns, including Search, Display, SEO, email marketing, and social media.
• Monitor campaign performance and report on key metrics.
• Identify opportunities for optimization and improvement.
• Work closely with cross-functional teams, including sales, finance, and operations.
• Ensure that operations team members have the necessary resources and information to meet project goals.
• Review and QA digital marketing materials to ensure accuracy and adherence to client specifications.
• Identify and resolve any issues or discrepancies.

Requirements

• 3+ years of experience in a customer-facing role, ideally in customer success, account management, or client services. Experience in a B2B setting is preferred.
• A Bachelor's degree in Business, Marketing, Communications, or a related field is a plus (or equivalent work experience).
• A genuine passion for helping clients succeed and building strong relationships. You must be customer-centric and proactive in meeting client needs.
• Strong verbal and written communication skills, with the ability to articulate complex concepts in a clear and accessible way.
• A natural problem solver who can quickly assess situations and find creative solutions to ensure client satisfaction.
• Strong time management skills with the ability to juggle multiple client accounts and prioritize effectively.
• Comfortable using customer relationship management (CRM) tools, project management software, and analytics platforms.
• Ability to thrive in a fast-paced, dynamic environment, adjusting to changing client needs and business priorities.
• Collaborative mindset with the ability to work cross-functionally with internal teams to deliver a cohesive service to clients.
• High attention to detail, ensuring that all aspects of client accounts and projects are managed carefully and accurately.

Job Type: Full-time

Benefits:

• Work from home

Application Question(s):

• Please drop your expected monthly salary in INR
• How many years of experience do you have in a Digital Marketing Agency?
• How many years of experience do you have in Customer Success/Account Executive for Digital Marketing?

Work Location: Remote