Operations Intern

About us:  We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors Profile Overview:  Operations at TravClan is a key role that focuses on managing end to end booking operations across products while ensuring customer delight. Handling on ground operations, increasing GMV & processing bookings on time falls under few high priority activities undertaken in Operations.Growth Prospects:    Stipend - Your starting stipend will be INR 25000 for the first 3 months. After three months, based on your performance your stipend will gradually increase. The increase will happen as follows - MonthStipend Amount (INR Certificate on completion of Internship. Letter of Recommendation or PPO on delivering exceptional results with CTC ranging between 5.4 to 7.5 LPA.Perks: Informal dress code, Free snacks & beveragesWhats on Offer:Work with a young & passionate team to excel and make an impactWork directly with the foundersFast Career Growth with fast appraisals and fast salary increaseSuper passionate team with deep conviction which has stayed together during covid.Very high ownership role in a fast paced environmentGreat Culture -> No hierarchy / politics nonsense guaranteedOur founding team: The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.Company Profile:You read the detailed company profile here.To know more about us, have a look at a few videos on YoutubeWhat we are looking for: Roles & Responsibilities:Handling all bookings and business operations-related workClosely working with the suppliers in ensuring timely revert on queries & smooth post-booking operations such as booking confirmations, sharing vouchers, etc.Ensuring timely payments to suppliers and deliveries to customers.Effectively managing feedback and escalations from customers and vendors.Ensuring customer delightRegular and timely completion of agent KYC Check if you fit in the role- You Must-Be Customer-CentricEnjoy speaking to clients on callHave high ownership to complete your workBe good at negotiating with suppliersYou Can-Improve business acumenImprove negotiation skillsYou Want to-Improve business acumenImprove negotiation skills This role is not ideal for someone who is-not comfortable with tight timelines/targetsnot disciplined to sit and worknot good at resolving customer queries or escalationsnot comfortable with long working hours i.e hours dailynot excited about working on Saturdays (6 days a week)The Recruitment Process:Aptitude Test & Group Discussion: The first step of the recruitment process is a 50-minute basic aptitude test, followed by a 20-30 minute group discussion round on a separate date.Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate.Important Points:Office Location - Connaught Place (Work from office)Work Timings - 9:30 till work gets over. You are considering joining a startup. Buidling anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a dayFast pace translates to fast growth and exciting responsibilities.ESOPs  - 30% of team members have ESOPsPromotions - 40% of team members get promoted in 2 yearsAggressive hikes for top performers - with median hikes ~25%       Looking forward to having you on board with us