Operations Lead- International

20 hours ago

Delhi, Delhi, India Edterra Edventures Pvt Ltd Full time ₹ 12,00,000 - ₹ 15,00,000 per year

About EdTerra Edventures

EdTerra Edventures is India's leading student travel company, conducting experiential learning programs globally. EdTerra will enable every child to add meaning to learning by exploring and celebrating the diversity of our planet. We curate and operate educational travel experiences across the domestic and international destinations for student groups.

Role Summary:

We are seeking a International Operations Manager with 10+ years of experience in handling end-to-end international group operations across the US, UK, Europe, Schengen countries, and other educational travel destinations. The ideal candidate will bring strong vendor and DMC networks, hands-on group management experience, and expertise in designing itineraries and costings while ensuring operational excellence.

Key Responsibilities:

End-to-End International Operations

  • Oversee and manage all aspects of international group movements from planning to execution.
  • Handle pre-departure briefings, documentation, visa coordination, and travel logistics.
  • Lead on-ground group management internationally, ensuring safety, learning outcomes, and smooth delivery of the program.
  • Manage group emergencies, escalations, and real-time problem-solving during tours.

Vendor & DMC Management

  • Develop, maintain, and strengthen DMC and supplier partnerships across US, UK, Europe, and other regions.
  • Negotiate cost-effective packages while maintaining EdTerra's quality standards.
  • Ensure regular vendor performance audits.

Itinerary Planning & Costing

  • Design customized educational travel itineraries aligned with learning objectives and group needs.
  • Prepare accurate costing sheets, analyze price fluctuations, and maintain profitability.
  • Identify new destinations and program enhancements.

Team Management

  • Lead and mentor a team of junior operations managers and travel coordinators.
  • Train team members on best practices for international group handling.

Stakeholder Management

  • Liaise with sales and academics teams to align operational feasibility with program design.
  • Maintain strong relationships with schools, parents, and internal stakeholders for seamless program delivery.

Compliance & Safety

  • Ensure adherence to EdTerra's international travel SOPs and safety protocols.
  • Stay updated on visa policies, country-specific travel regulations, and international insurance processes.

Requirements:

  • Bachelor's degree in Travel, Hospitality, Management, or related fields.
  • 10+ years of experience in international operations, handling group tours to the US, UK, Europe, and Schengen regions.
  • Extensive travel experience and on-ground group management internationally.
  • Strong network and experience with reliable DMCs and suppliers across key destinations.
  • Proficiency in designing itineraries and preparing costings with attention to detail.
  • Team management and leadership experience.
  • Excellent negotiation, vendor management, and interpersonal skills.
  • Strong problem-solving ability and willingness to travel internationally as required.
  • Proficiency in MS Office (Excel, Word, PowerPoint).

Job Type: Full-time

Pay: ₹1,200, ₹1,500,000.00 per year

Application Question(s):

  • What is your Salary ?

Work Location: In person

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