Client Success Executive

6 days ago

Greater Kolkata Area, India Mavenpro Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About the Role

We're a modern digital agency looking for a sharp, energetic fresher who understands people, notices good design, and is curious about how brands grow online.

If you:

  • Like talking to people
  • Can tell when a design or ad "just doesn't feel right"
  • Want to learn how digital marketing really works
  • Have a basic understanding of UI/UX principles
  • Know your way around WordPress (no technical coding required)

What You'll Be Doing

  • Talk to clients like a human, not a robot

Understand what they want (even when it's vague) and explain it clearly to the team.

  • Coordinate projects across teams

Websites, WordPress pages, performance marketing, SEO – track progress, follow up, and keep everyone aligned.

  • Use your design + marketing sense

Review designs, content, and UI/UX flows and ask:

"Is this clear?" "Is this easy to use?" "Does this look good?" "Would I click this?"

  • Basic UI/UX checks

Look out for confusing layouts, poor hierarchy, navigation issues, or anything impacting user experience.

  • Do basic quality checks

Spot typos, misaligned visuals, unclear messaging, or anything that feels off-brand.

  • Support WordPress-related tasks

Review pages, check content placement, and ensure everything looks clean and consistent. (No advanced development expected.)

  • Keep things on track

Help manage tasks, nudge people when needed, and make sure clients aren't left hanging.

You'll Fit Right In If You're…

  • Located in Kolkata
  • A strong communicator – confident in spoken and written English
  • Someone with a good eye – you notice details others miss
  • Familiar with UI/UX basics – you understand what makes a design usable
  • Comfortable with WordPress – even at a beginner level
  • Curious about marketing, brands, and digital
  • Calm under pressure – you don't panic when things change last minute
  • Organized and reliable – you follow through, remember details, and respect deadlines
  • A fast learner – you may not know the technical side, but you grasp concepts quickly

What You'll Learn (Very Quickly)

Real-world exposure to:

  • Websites – structure, flows, content, design, and WordPress basics
  • Performance marketing – Meta/Google ads, landing pages, funnels, conversions
  • SEO basics – what helps pages rank and what doesn't
  • Branding – how brands build a voice and identity online
  • Client handling – calls, feedback, expectation setting, and relationships

Why Join Us?

  • Work directly with a founder with 25+ years of experience
  • Learn how real decisions are made, not just textbook theory.
  • Fast learning, high exposure
  • You'll work on live projects, not just "assist" from the side-lines.
  • Boost your confidence & communication
  • Regular client interaction + internal coordination = huge personality growth.
  • Build a strong marketing foundation
  • This role can grow into account management, digital strategy, brand management, or project leadership.

Basics

Role: Client Success Manager (Entry-Level)

Type: Full-time

Experience: Fresh graduates welcome (any stream, as long as you show initiative)

How to Apply

Send us:

  • Your CV
  • A short note on: "Tell us about a time you took charge and made something happen."
  • (Optional, but impressive) Links to anything you've worked on – college fest projects, Instagram pages, designs, reels, blogs, side hustles, etc.

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