Service Delivery

3 days ago

Pune, Maharashtra, India Ecolab Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Whats in it For You:

  • You will join a growth company offering a competitive salary and benefits.
  • The ability to make an impact and shape your career with a company that is passionate about growth.
  • The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.
  • Feel proud each day to work for a company that provides clean water, safe food, abundant energy and healthy environments.

The Service Delivery & Finance Manager primary responsibilities include working closely with the distributors, sales and payment forecasting, resales reporting including trend analysis, month-end close accrual support, administration of distributor rebate programs, managing SOX controls and oversight of the advance refund program. The position involves understanding the different distributor programs and collaborating with various functions supporting distribution, including Sales, Marketing, Division Finance, Distributor Credit and the rest of Distributor Finance teams.

What You Will Do:

  • Lead, develop and drive a high performing engaged team to exceed goals and expectations
  • Maintain strong internal control environment to ensure complete and accurate resale processing and distributor refunding
  • Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of processes, systems, and practices
  • Building strong stakeholder relationships and delivering customer-centric solutions
  • Enhance existing and develop new tools,
  • Reporting, KPIs and processes to provide insightful analytics and optimize departments performance
  • Communicate, collaborate, and provide financial support/ad-hoc reporting and analysis to cross-functional teams
  • Coordinate SOX documentation and testing process

Minimum Qualifications:

  • Bachelors degree in finance or related field with significant work experience
  • 12+ Years of business-related experience
  • Thorough understanding of End to End processes
  • Minimum 5 Years' experience in shared servicesor similar setup
  • Experience in leading a team of large teams minimum 20+ with the ability to manage performance and career discussions
  • Proven history of building strong teams, talent management and development
  • Demonstrated history of direct problem resolution with positive outcomes
  • Demonstrated experience with continuous improvement and/or project management initiatives
  • Self-motivated and highly focused on results and process
  • Strong knowledge of Microsoft Office Suite software (Excel, Word, Access, Outlook), workflow software, and ad hoc reporting tools and databases
  • Strong organizational and management skills with ability to manage multiple priorities, resolve complex issues and meet deadlines in a fast-paced environment
  • Strong written and oral communication skills with fluency in English
  • Must be adaptable to support global business operations across time zones

Preferred Qualifications:

  • Proven ability to lead, motivate teams and build a teamwork environment
  • Overall business acumen and ability to deal with ambiguity
  • End to End understanding & experience of process in a global environment with complex matrix organization & systems
  • Ability to analyze and summarize data and draw meaningful conclusions
  • Strong analytical aptitude and organizational skills, high attention to detail, and the ability to work independently
  • Prior experience of managing new processes Transitions preferred
  • Strong written and verbal communication and interpersonal skills
  • Results oriented, proactive, and possesses a high level of integrity

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