Service Delivery Engineer

Life Unlimited At Smith Nephew we design and manufacture technology that takes the limits off living Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual to fill role of Service Delivery Engineer - Clinical Medical Affairs to join our dynamic Clinical R D teams In this role you will be responsible for leading the Clinical System s application support team and ensure delivery of IT service request and break fix solution to meet customer expectation within the agreed service levels and scope of work for our R D business partners What will you be doing Lead R D and Clinical Strategic planning and demand shaping 3rd Party Coordination Lead discussions with all 3rd party partner vendor future solutions in the R D Clinical space deliver the R D Clinical roadmaps for Medidata Veeva and other similar systems Customer Business Partner Coordination Accountable for communicating to our clinical business partners IT Partner Stakeholder Coordination When needed with our Global Service Delivery team to achieve resolution on problem management incidents Change ticket leadership and problem management This includes coordinating with stakeholders and determining accurate impact assessment of changes and problems Process Improvement and Controls Process Improvement Able to spot process improvement opportunity record it build a process and present it to stakeholders as proposal recommendation Training and knowledge sharing to new team members as they are on-board You will be assigned another task throughout the application management lifecycle to ensure that application is running and performs its full performance to meet and satisfy customers requirements What will you need to be successful Education Bachelor s degree in biology information technology or an equivalent 3 years experience in leading Systems support team for a medical device life science or pharmaceutical industry Licenses Certifications SAFe Certified Agile Alliance Certified TOGAF Certified ITIL Certified Any of the ITSM Frameworks Operating Mode Work from office - Hybrid 2 days in EMEA Shift 12 30 PM to 9 30 PM IST Experience 3 Years of IT experience in leading in Clinical System tools such as Medidata Veeva Anaqua Idea Point eTMF Some experience in Software Development Lifecycle such as Jira Jama Atlassian Stack Solidworks Catia Altium Figma DraftView Mimics Matlab Siemens NX CAD tools SSL certificates and Document Management Systems Experience in working and or supporting application at a Medical Device Life Sciences or Pharmaceutical field industry Knowledge and hands on experience in ITIL disciplines Knowledge and hands on experience being accountable for Clinical and R D Systems Experience in working with business users different IT verticals and 3rd party vendors You Unlimited We believe in crafting the greatest good for society Our strongest investments are in our people and the patients we serve Inclusion Belonging - Committed to Welcoming Celebrating and Thriving Learn more about our Employee Inclusion Groups on our website Other reasons why you will love it here Your Future Major Medical coverage Policy exclusions and insurance non-medical limit Educational Assistance Work Life Balance Flexible Personal Vacation Time Off Privilege Leave Floater Leave Your Wellbeing Parents Parents in Law s Insurance Employer Contribution of 8 000 - annually Employee Assistance Program Parental Leave Flexibility Hybrid Work Model For most professional roles Training Hands-On Team-Customized Mentorship Extra Perks Free Cab Transport facility for all employees One Time Meal provided to all employees as per shift Night Shift Allowances YS1 Stay connected by joining our We re more than just a company - we re a community Follow us on to see how we support and empower our employees and patients every day Check us out on for a glimpse behind the scenes and a sneak peek into You Unlimited life culture and benefits at S N Explore our and learn more about our mission our team and the opportunities we offer