Quality Team Lead
2 weeks ago
Job Title: Team Leader
Department: Delivery Quality
Specialty: IPDRG
Location: Chennai
Shift Details: General Shift / Day Shift
Work Mode: WFO
Job Description:
- Participate in client calls and understand the quality requirements both from process perspective and for targets
- Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
- Identify errors with high Inspection efficiency
- Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
- Ensure correction of the error by the respective Operations associate
- Coach employees to minimize errors and improve performance
- Provide inputs to the training team on common mistakes made to enhance training curriculum
- Test files/batches for new clients/processes to be processed as part of familiarization
- Generation of QA reports on a daily basis
- Attainment of Internal & External SLA as per Process Defined.
- Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
- Record identified errors. This is an organizational record & can be used by the organization as it deems fit
Job Specification:
- Must be a graduate (Bachelors or Masters)
- Minimum of 6 Years of Professional and Relevant Experience in US healthcare (RCM) in Coding.
- Must have experience in Client and Stakeholder Management, Team Management.
- Good understanding of quality matrices
- Should have good understanding of quality tools
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