Quality Team lead|International
5 days ago
We are looking for a skilled Quality Team Lead with 4 to 9 years of experience to join our team in the BPO/Call Centre industry. The ideal candidate will have a strong background in quality assurance and leadership, with excellent communication and problem-solving skills.
Roles and Responsibility
- Lead and manage a team of quality professionals to ensure high-quality service delivery.
- Develop and implement effective quality control processes and procedures.
- Conduct regular audits and reviews to identify areas for improvement.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Analyze data and metrics to measure performance and identify trends.
- Provide training and coaching to team members to enhance their skills and knowledge.
Job Requirements
- Minimum 4 years of experience in quality assurance or a related field.
- Strong knowledge of quality management principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and reporting skills.
- Experience working in a BPO/Call Centre environment is preferred.
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