Team Lead Quality-International

5 days ago


Chennai, Tamil Nadu, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Team Lead Quality to join our team in the BPO/Call Centre industry. The ideal candidate will have 4 to 9 years of experience and a strong background in quality assurance, with excellent communication and leadership skills.

Roles and Responsibility

  • Manage and lead a team of quality professionals to ensure high-quality service delivery.
  • Develop and implement effective quality control processes and procedures.
  • Conduct regular audits and reviews to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Analyze data and metrics to measure performance and identify trends.
  • Provide coaching and training to team members to enhance their skills and knowledge.

Job Requirements

  • Proven experience in quality assurance, preferably in a call centre or BPO setting.
  • Strong knowledge of quality control processes and procedures.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong analytical and reporting skills, with attention to detail.
  • Experience with quality management tools and software is an asset.


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