Implementation Manager

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We're a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. 

• Own and manage customer relationships from the point of sale through successful implementation

• Be a Rocketlane platform domain expert and set up customers for immediate success

• Work with sales, product, and support teams to ensure that each piece of the journey promotes a "customer first" environment at all times

• Be result-oriented and data-driven to actively track usage of the platform and drive ROI for customers. Analyze and showcase customer data to improve the user experience.

• Prepare videos, emails and phone calls to ensure that customers are supported during the onboarding and implementation process 

• Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.

• Work closely with customers and their tech teams to fully integrate Rocketlane into their tech stack.

• Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process.

• Track and hit key implementation milestones and reduce roadblocks throughout the process

• Improving product or service adoption by educating users about the product best practices

• Ensure faster, smoother customer adoption and use of the Rocketlane platform and effectively showcase the ROI and time-to-value to the customers 

• Flexible to work in the US timings.

• You have 2+ years of experience in a customer-facing role at a SaaS company, preferably in implementations, onboarding, or technical consulting.

• You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools.

• You bring strong organizational and analytical skills, with a sharp eye for detail.

• You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly.

• You have a customer-first mindset and are passionate about building long-term customer loyalty.

• You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences.

• You listen actively, empathize with customers, and are motivated to deliver outcomes that matter.

• You've demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals.

• Experience with CRM, ERP, project management, or fintech platforms is a strong plus

At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays:

• Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen.

• Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.

• Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.

• Learn and grow: We're all about learning—and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).

• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours—so you can bring your best energy, whether you're an early bird or a night owl. Pajamas optional (at least outside the office)