Senior Manager- Training

2 days ago

Noida, Uttar Pradesh, India Jubilant FoodWorks (JFL) Full time ₹ 12,00,000 - ₹ 24,00,000 per year

1. Training Strategy & Execution

  • Design and implement training programs alligned with business goals and operational needs.
  • Drive compliance on training mandays, role deployment certifications, and onboarding effectiveness.
  • Lead initiatives like Learning Fridays and SOP standardization across stores.

2. Talent Development

  • Build internal talent pipelines by enabling career progression from frontline to managerial roles.
  • Oversee panel-based hiring and structured onboarding for new hires.
  • Monitor and improve first-attempt training clearance rates and readiness for promotions.

3. Digital Learning & LMS Optimization

  • Enhance LMS usage and content quality; eliminate manual tracking dependencies.
  • Roll out dashboards and self-learning modules to improve accessibility and engagement.
  • Collaborate with tech partners to ensure timely customization and deployment.

4. Customer Experience & Product Training

  • Ensure training readiness for new product launches with a 90-day handholding plan.
  • Improve GSR training and service orientation through innovative methods like audio feedback.
  • Benchmark and improve dine-in service experience across stores.

5. Governance & Review Mechanisms

  • Establish monthly review structures with operations to track training impact.
  • Conduct regular audits and close gaps through structured interventions.

Qualifications

  • 8-12 years of work experience in consumer first organizations with large frontline base
  • Post Graduation (preferred, not mandatory)
  • Must be a people leader of a distributed team (preferably 20+)

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