Customer Support Executive

2 days ago

Hyderabad, Telangana, India Writer Business Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

***************** We Are Hiring *******************************

Work Location: AIG Hospital, Gachibowli

Interview Location: Writer Information, Kukatpally

Employment Type: Full-time

Interview Details:

Venue: Writer Information, Kukatpally

Date & Time: 22-Aug-25 to 23-Aug-25 [11am to 2PM]

Contact Person: [HR Vinay]

Landmark : 8th FLOOR, Vijay Sai Towers, opp. Croma, Vivek Nagar, Kukatpally, Hyderabad, Telangana 500072

Job Overview:

We are looking for enthusiastic and customer-oriented individuals to join our Healthcare Voice Process. The role involves assisting patients and customers over phone calls regarding doctor appointments, doctor availability, medical processes, and insurance-related queries.

Key Responsibilities:

  • -Handle inbound and outbound calls to assist patients and customers.
  • -Book doctor appointments and share doctor availability.
  • -Guide patients on hospital procedures and medical processes.
  • -Explain insurance coverage and medical policies clearly.
  • -Ensure customer satisfaction by resolving queries promptly.
    • Maintain accurate call records and follow company guidelines.

Requirements:

  • Qualification: Graduation is mandatory. (B.Pharm / M.Pharm will be an added advantage).
  • -Proficiency in English, Hindi, and Telugu (mandatory).
  • -Excellent verbal communication and listening skills.
  • -Strong customer handling and interpersonal skills.
  • -Freshers and experienced candidates are welcome.
  • -Willingness to work in a voice process environment.

Work Conditions:

  • Shift Timings:

  • Male employees: 24/7 rotational shifts

  • Female employees: Day rotational shifts only

  • Working Days: 6 days a week, 1 rotational week off

Benefits:

  • -Competitive salary & performance incentives
  • -Training and career growth opportunities
  • -Exposure to the healthcare support domain

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