Customer Support Executive

2 weeks ago

Hyderabad, Telangana, India ISRAELITES SHOPPING NETWORK Full time ₹ 1,44,000 - ₹ 1,92,000 per year

We are seeking a motivated and customer-oriented Customer Support Executive with at least 1 year of experience in a teleshopping or similar environment. The ideal candidate will handle incoming calls, address customer inquiries, process orders, and resolve complaints efficiently to ensure customer satisfaction and support business growth.

Job Description :

  • Handle inbound and outbound customer calls regarding product inquiries, order placements, and service issues.
  • Provide accurate product information and assist customers in making informed purchase decisions.
  • Process customer orders using CRM/order management systems.
  • Resolve customer complaints promptly, professionally, and within defined turnaround times.
  • Follow up on pending issues and escalate complex queries to the appropriate departments.
  • Maintain up-to-date knowledge of products, offers, and promotions.
  • Ensure high levels of customer satisfaction and retention.
  • Maintain records of customer interactions, comments, and complaints.
  • Adhere to company policies, procedures, and call center standards.

Required Skills & Qualifications:

  • Minimum 1 year of experience in customer service (preferably teleshopping, telesales, or e-commerce support).
  • Excellent verbal communication skills in Telugu
  • Strong listening and problem-solving skills.
  • Basic computer skills & experience with CRM software is an advantage.
  • Ability to multitask, prioritize, and manage time effectively.
  • High level of patience and empathy when dealing with customers.

Benefits:

  • Performance bonuses
  • Incentives 5k -8k.

Job Types: Full-time, Walk-In

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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