Customer Support Executive

2 days ago

Hyderabad, Telangana, India TMRW House of Brands Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Executive

Location:
Hyderabad (On-site)

Type:
Full-Time

About Nobero

Nobero is a Hyderabad-based D2C athleisure brand redefining everyday fashion for Gen-Z and Millennials. Born in 2014 as
My Dream Store
and now proudly part of Aditya Birla's TMRW House of Brands, Nobero blends global trends with Indian fits—offering stylish, minimal, and ultra-comfortable clothing for travel, concerts, lounging, and life on the go.

From oversized tees to travel joggers, we deliver drop-based collections every fortnight with a strong sustainability-first, made-to-order approach. We're building a community of fashion-forward, comfort-obsessed individuals who believe that style doesn't have to come at the cost of the planet.

Role Overview

We're on the lookout for a proactive, friendly, and solution-driven individual to join our
Customer Experience Team
. As the
Social Media & Customer Support Executive
, you'll be the first point of contact for our customers on social platforms and will also handle outbound calls to resolve escalations or support pre/post-purchase journeys.

If you're someone who lives in the DMs, loves solving problems, and enjoys making people feel heard and happy—this one's for you.

Key Responsibilities

Chat & Ticket Handling (Social Media + Website)

  • Respond to customer queries across Instagram DMs, comments, and tagged stories with brand-aligned tone.
  • Handle tickets from platforms like Freshdesk, Limechat, or similar helpdesks—resolving issues related to orders, returns, payments, or product info.
  • Tag, prioritize, and close queries in a timely and efficient manner, aiming for a 24hr SLA.
  • Escalate complex or sensitive cases to internal teams while ensuring the customer feels taken care of.
  • Track feedback trends and share insights for content/product/service improvement.

Outbound Calling Support

  • Make follow-up calls for returns, escalations, or failed deliveries (RTO).
  • Support in proactive customer delight efforts—like collecting feedback or assisting high-value shoppers.
  • Coordinate with logistics and warehouse teams to relay accurate updates when needed.

What We're Looking For

  • 1–3 years of experience in customer support, community management, or social media handling (D2C/fashion/e-comm preferred).
  • Fluent in English and Hindi (other regional languages are a plus).
  • Basic knowledge of order management systems (e.g., Shopify, Unicommerce) and ticketing platforms.
  • Empathy-driven communication skills—you know how to turn complaints into compliments.
  • Comfortable with multitasking across platforms and tools.
  • Bonus if you're a Nobero customer or just love fashleisure

Why Join Us?

  • Be part of a fast-growing, youth-led fashion brand that's making conscious clothing cool.
  • Work with a small, passionate team where your ideas and contributions actually matter.
  • Employee discounts, sneak peeks into upcoming drops, and the comfiest wardrobe upgrade ever.
  • Opportunities to grow into content, community, or brand roles over time.

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Glossary Soft Tech Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Open Recruitment Customer Support ExecutiveWe are hiring Customer Support Executives Immediate JoiningHindi-speaking candidates preferredSalary: 15,000 (Take Home) + Attractive IncentivesInbound Calling (No Targets)

  • Customer Support Executive

    2 weeks ago

    Hyderabad, Telangana, India Heron strategic consulting Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Dear candidates we are hiring for Customer Support ExecutiveQualification::Any GraduationExperience:: 0-2 yearsLocation:: HyderabadJob Description:We are looking for a Customer Support Executive to handle customer queries and provide timely solutions. The role involves answering calls, resolving shipment/delivery issues, updating customers on parcel status,...

  • Customer Support Executive

    7 days ago

    Hyderabad, Telangana, India Dhruv Tax Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title:Customer Support Executive International Voice ProcessJob Description:Dhruv Tax Consulting Pvt. Ltd. is looking for enthusiastic and detail-oriented Customer Support Executive to join our International Voice Process team. In this role, you will handle inbound and outbound calls, assist international clients with tax-related queries, and provide...

  • Customer Support Executive

    1 day ago

    Hyderabad, Telangana, India Rajkumar Jain Matrimonial Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesThey handle customer queries, resolve complaints quickly, provide clear product or service information, keep records updated, and collect feedback to help the company improve.Preferred candidate profileA successful Customer Support Executive needs strong communication skills, active listening, empathy, problem-solving abilities,...

  • Customer Support Executive

    4 days ago

    Hyderabad, Telangana, India Skyblue Aero Full time ₹ 3,50,000 - ₹ 7,00,000 per year

    The Customer support executive is responsible for daily fuel operations and on time service to all the clientsKey ResponsibilitiesMaintain Workorder Sheet as per customer requestCoordinate with customers for fuel, hotel & transportation requirementCoordinate with fuel vendors for on time fuel deliveryCoordinate for receipt of Fuel Delivery note from the Into...

  • Customer Support Executive

    1 day ago

    Hyderabad, Telangana, India ISRAELITES SHOPPING NETWORK Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    We are seeking a motivated and customer-oriented Customer Support Executive with at least 1 year of experience in a teleshopping or similar environment. The ideal candidate will handle incoming calls, address customer inquiries, process orders, and resolve complaints efficiently to ensure customer satisfaction and support business growth.Job Description...

  • Customer Support executive

    2 days ago

    Hyderabad, Telangana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time ₹ 3,96,000 - ₹ 4,20,000 per year

    Role OverviewWe're looking for an empathetic and proactive Customer Support Executive to be the face of our client interactions. As the first touchpoint for customers, you'll ensure queries are handled with clarity, care, and professionalism—helping reinforce our reputation for exceptional service.What You'll DoClient interaction: Engage with customers via...

  • Executive Customer Support

    2 days ago

    Hyderabad, Telangana, India Arya Omnitalk Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Basic Information-Designation Executive- Customer SupportExperience 0- 3+ YearEducation 12th / ITI / Diploma.Working location HyderabadDaily roles and responsibilities1) To look after Installation & services like Maintenance & Troubleshooting of GPS Units.2) Need to visit Customer Site regularly & resolve their Problem related to GPS.3) Basic Knowledge of...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Infoexesy Private Limited Full time ₹ 1,68,000 - ₹ 2,28,000 per year

    Company: Infoexesy Private LimitedLocation: PocharamJob Opening: Customer support ExecutiveCab available under 30 km surround pick and dropJob Requirements:Minimum Qualification: Under Graduate (10+2)Strong communication skills in English & HindiGood customer service skillsSalary Details: Freshers: ₹14,000 (Take Home) for PocharamExperienced: ₹19,000 CTC...

  • Customer Support Executive

    5 days ago

    Hyderabad, Telangana, India Rajkumar Jain Matrimonial Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description for Customer Support ExecutiveEducation : - Graduation(Any) /Intermediate Skills : Fluent communication skills in Hindi , basic English language , convincing client, Listening to queries of client and resolve it Required Candidate profileGood command of spoken and written English and Hindi Languages Positive, pro-active attitude and flexible...