Customer Service Specialist

2 weeks ago

Bengaluru, Karnataka, India TE Connectivity Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success.

The team will support in the background the whole Customer Service Organization, intercompany business.

  • To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations.
  • Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task.
  • Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales.
  • Backlog Management/Order Changes Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest.
  • Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System
  • Returns Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons.
  • Cross trainings: Learning and supporting all the transactions within the region/cross region.
  • Innovation : Challenge self to develop new and improved ideas for all that we do.

Experience/Skills Required:

  • Customer centric.
  • Excellent communication skills.
  • Communicate with end customers via various channels such as telephone, email and chat (inquiries) to resolve technical questions and propose options and solutions.
  • Detail oriented
  • Strong organization and time management skills
  • Ability to learn quickly and provide complete floor support
  • Fluent in business communication.
  • Proficiency on MS Office suite
  • Flexibility and ability to multi-task required.
  • Experience in a business to business environment required
  • Ability to work in non-standard shifts and other teams
  • Ability to think logically and act smartly to drive desired results

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