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Manager -Telesales (Telecalling)

2 weeks ago

Bengaluru, Karnataka, India KreditBee Full time

Role: Manager

Experience : 7 + years

Location : Bangalore

Education : Graduate

Roles & Responsibilities:

  • Should deliver the KPI as required and maintain self KPI like Quality, Attrition, Shrinkage and roaster management.
  • Should manage and motivate a quality team with good product and process knowledge
  • Manage the Sales process
  • Ensure that achieving Quality target based on the business requirement.
  • Ensure agents are delivering individual targets and KPI by having team meetings on a regular basis with direct reports.
  • Manage absentee & attrition control at all level in team.
  • Ensuring respective KRA's in terms of Login hours, Productivity, AHT and monitor
  • Conducting review on daily /weekly & monthly basis and share the feedback
  • Ensure target set to an Individual for Achieving KRA and MTD kept amount target from the month to date and train operators to meet all individual KRA's.
  • Ensure actions are taken and monitored on personnel and payroll issues.
  • Manage by fixing productivity parameters for collection Agents, monitoring performance against set parameters and Weekly review with the executives.
  • Responsible for smooth flow of process relating to Telesales.
  • Prepare and publish report on daily basis the team performance.

Skillsets : 

  • Excellent communication skills, high motivational level & achievement oriented.
  •  Negotiation Skills and driving results in a high-performance environment.
  •  Demonstrated ability to lead from the front.
  •  Strong Leadership Skills, Clarity of thought and perseverance.
  •  Working knowledge of computers, Excel, data management end-end.

Key Responsibilities:

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities