Head of Operations

2 weeks ago

Mumbai, Maharashtra, India Flashaid Full time ₹ 12,00,000 - ₹ 36,00,000 per year
About Flashaid: We are a fast-growing health insurance startup committed to redefining the way people access and experience health insurance services. With a focus on customer-centric solutions and technology-driven processes, we aim to deliver efficient, transparent, and seamless health insurance solutions. We are looking for a hands-on and growth-oriented Head of Operations to lead our end-to-end operations, build key partnerships, and drive excellence in claims, service delivery, and process management.

Key Responsibilities: 1. Operational Excellence:
  • Oversee and manage claims processing, ensuring accuracy, compliance, and customer satisfaction.
  • Drive service delivery improvements across all operational tools and touchpoints.
  • Streamline workflows and operational processes to enhance efficiency and reduce turnaround time.
  • Establish robust SOPs for end-to-end operational functions, ensuring scalability and reliability.
2. Partnerships Management:
  • Build and nurture strong relationships with health insurance partners, ensuring alignment on goals and seamless collaboration.
  • Develop and maintain strategic partnerships with healthcare providers, including hospitals, diagnostic centers, and other service providers.
3. Leadership and Team Development:
  • Lead, mentor, and grow a lean operations team to achieve high performance and accountability.
  • Actively participate as a "foot soldier" in critical operations when necessary to ensure smooth execution.
  • Foster a culture of ownership, innovation, and continuous improvement within the team.
4. Technology and Tools Integration:
  • Collaborate with the technology team to enhance operational tools and implement automation for repetitive tasks.
  • Leverage data and analytics to monitor performance, identify gaps, and drive data-driven decision-making.
5. Compliance and Risk Management:
  • Ensure adherence to regulatory requirements and compliance standards across all operations.
  • Proactively identify and mitigate operational risks.

Qualifications and Skills:
  • Experience:
  • 8+ years of experience in health insurance operations, with expertise in claims, service delivery, and process management.
  • Proven track record of managing end-to-end operations in a health insurance company or a similar startup environment.
  • Experience in working with industry leaders like HDFC Ergo, Acko, ICICI Lombard, or similar organizations is preferred.
  • Educational Background:
  • A bachelor's degree in any discipline is required.
  • BHMS or a medical background is an added advantage, bringing valuable healthcare insights to the role.
  • Skill Set:
  • Strong leadership and people management skills.
  • Excellent negotiation, communication, and interpersonal skills.
  • Proficiency in operational tools and an aptitude for technology-driven solutions.
  • Entrepreneurial mindset with a "can-do" attitude, ready to roll up sleeves and work on the ground.

What We're Looking For in You:
  • A self-starter who thrives in a startup environment, with the ability to manage multiple responsibilities and navigate ambiguity.
  • A strategic thinker with a strong sense of ownership and hunger for growth.
  • An empathetic leader capable of building and nurturing meaningful relationships with stakeholders.

What We Offer:
  • Opportunity to work in a dynamic, fast-paced startup environment with a talented and motivated team.
  • Exposure to building innovative solutions in the health insurance industry.
  • Competitive salary and growth opportunities in a high-impact role.

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