L & D (Behavioral & Organizational Development) - Mumbai

2 weeks ago

Mumbai Metropolitan Region, India One Story Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Training Design & Implementation
  • Develop behavioural training programs for store managers, stylists, and corporate teams.
  • Conduct workshops, role-plays, simulations, and e-learning sessions.
  • Ensure training content is aligned with BSC values, CX principles, and performance standards.
  • Organizational Development (Org Dev)
  • Support organizational initiatives related to capability building,succession planning, and leadership development.
  • Identify skill gaps through diagnostics, surveys, and performance metrics.
  • Partner with business heads to create career progression frameworks and high-potential talent programs.
  • Skill Development & Coaching
  • Mentor and coach store managers and stylists to enhance behavioural skills,leadership, and problem-solving.
  • Implement coaching interventions, feedback loops, and performance follow-ups.
  • Evaluate training effectiveness through metrics like NPS, performance scores,and employee engagement surveys.
  • Learning Strategy & Reporting
  • Maintain a training calendar and dashboard for tracking completion,impact, and ROI.
  • Recommend improvements in learning methodologies, tools, and digital solutions.
  • Align learning programs with broader CX and business performance goals.

Key Skills & Competencies
 Strong expertise in behavioural training, soft skills, and organizational development.

 Ability to design engaging and interactive learning programs.

 Experience with retail or customer-facing environments is a plus.

 Analytical mind-set – ability to measure training effectiveness and impact on performance.

 Strong communication, facilitation, and coaching skills.

 Familiarity with learning management systems (LMS) and digital learning tools.

Skills: luxury,training,organizational development,learning,employee learning & development,brands,development,l & d

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