L&D Coordinator

Job Description Job Title: Executive / Senior Executive - L&D Coordinator Department: Human Resources Airpay Academy Reports to: Assistant General Manager Location: Navi Mumbai Level: JuniorMid Level Role Summary The L&D Coordinator plays a pivotal role in supporting Airpay Academy's mission to build a culture of continuous learning and capability development. The role is responsible for the effective planning, coordination, and execution of all learning programs while maintaining operational excellence, accurate reporting, and an exceptional learner experience. As part of the Human Resources Academy team, the incumbent will work closely with business stakeholders, trainers, to deliver high-quality, timely, and data-driven learning operations that strengthen performance, capability, and engagement across the organization. Key Responsibilities - Program Coordination & Execution - Plan, schedule, and coordinate learning programs in line with the annual L&D calendar. - Manage nominations, communication, attendance, and feedback for all sessions. - Provide end-to-end logistical support, including trainer coordination, material preparation, and venue/virtual setup. - Ensure timely and effective pre- and post-session communication with learners and stakeholders. - Learning Platform & Data Management - Administer the Learning Management System (LMS) and ensure accurate data entry for programs, participants, and completions. - Maintain up-to-date learning dashboards, reports, and participant records. - Generate and share periodic reports for review by the Head L&D. - Monitor platform usage, troubleshoot issues, and provide user support for system-related queries. - Learner Experience & Communication - Ensure a high-quality learner experience across all stages of program delivery. - Manage feedback surveys and compile insights to identify and drive improvement opportunities. - Maintain consistent and professional communication with learners, trainers, and internal stakeholders. - Support initiatives that enhance learning culture, awareness, and participation across the organization. - Vendor & Stakeholder Coordination - Liaise with external trainers, vendors, and partners for scheduling, materials, and invoice processing. - Coordinate with business stakeholders for nominations, feedback, and governance inputs. - Prepare documentation, presentations, and minutes for governance reviews and program evaluations. - Process, Compliance & Quality - Ensure timely completion of mandatory learning programs across teams. - Maintain documentation and records for audit readiness and compliance adherence. - Follow established SOPs and checklists to ensure process accuracy and consistency. - Contribute to process improvement, automation, and simplification initiatives within the Academy. Qualifications & Experience - Education: Bachelor's degree (preferably in Human Resources, Business, or Psychology). - Experience: 24 years in Learning & Development coordination, HR operations, or administrative support roles. - Technical Skills: Proficiency in MS Excel, PowerPoint, and data reporting. Experience with LMS or digital learning platforms preferred. - Behavioral Skills: Strong organizational skills, attention to detail, effective communication, and stakeholder management. What You'll Bring - A strong passion for learning and organizational growth. - High ownership, accountability, and commitment to excellence. - A collaborative and proactive approach to work. - Ability to manage multiple priorities in a dynamic, fast-paced environment. - Curiosity and eagerness to learn, innovate, and grow within the L&D function.