
Lead- SBC
7 days ago
- Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Hybrid Network Services domain and voice platform. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Responsibilities
- Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.
Team mentoring and skill development planning
Desired Skill sets
- Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain SONUS platform understanding , CPE and Voice gateway understanding and troubleshooting
Different SBC hand on - Oracle , Audio code , SONUS , Cisco
Cloud PBX and cloud solution understanding
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Hardware Design Engineer
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Lead-Networking Engineering Services
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Lead - Networking Engineering Services
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Customer Support Engineer Level 1
4 weeks ago
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Customer Support Engineer Level 2
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Pune, Maharashtra, India NTT DATA, Inc. Full time ₹ 1,20,000 - ₹ 3,00,000 per yearPart of End User Computing, the Collaboration Team provide the services and platforms associated to the Microsoft 365 environment. Platforms include, MS Teams, O365, SharePoint Online and One Drive.We are seeking a skilled and motivated Unified Communications Service Operations L2 / L3 Engineer, possessing strong administrative/operational experience in...
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Pune, Maharashtra, India NTT DATA Full time ₹ 12,00,000 - ₹ 36,00,000 per yearReq ID: 338473NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Consulting-Unified Communications Service Operations L2 / L3 Engineer to join our team in Pune, Mahārāshtra...
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Lead- SBC
2 weeks ago
Pune, India Tata Communications Full timeResponsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Hybrid Network Services domain and voice platform. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role,...
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Network Support Engineer
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Lead-Networking Engineering Services
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Lead - Networking Engineering Services
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Unified Collaboration Network Operations
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AGM - Core Performance
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Pune, India NTT DATA Full timeReq ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Consulting-Unified Communications Service Operations L2 / L3 Engineer to join our team in Pune, Mahārāshtra...
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Pune, India NTT DATA Full timeReq ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Business Consulting-Compliance Recording Engineer & Tester to join our team in Pune, Mahārāshtra (IN-MH), India (IN). ...