Customer Service Executive For a Full Service Airline-VOICE Process
2 days ago
Job description
Apply here or share your CV over WhatsApp with Shephali Nirmal
Date of joining- August25
Please apply only if you have excellent communication skills.
ABOUT PRAXIS SERVICES
Join the Leader and Domain Expert in Customer Service South Asia
Praxis is a leading Business Process Management company that services premium customers for a leading full-service luxury airline in India.
Praxis also specializes in Hotel Reservation Sales for over 300 mid- scale to luxury hotels in India and outside India. It is also a domain expert in Revenue Management, on line Sales and Distribution, CRM, Database Marketing and Sales lead management for hotels. More than 23,000 rooms are transacted at its state-of-the-art global delivery center in Gurgaon, National Capital region (NCR), New Delhi.
JOB DESCRIPTION FOR SERVICE EXPERT
Make the move from a Job to a Career. Learn Airlines intricate standard operating processes and superior customer service skills to embark a career in airlines.
If you are a motivated team player with strong customer service attitude that drives customer satisfaction, then we have the perfect role for you
We are hiring Customer Service Experts for our Airline client.
*EXCELLENT COMMUNICATION SKILLS*
*VOICE PROCESS*
Industry Worked in: Aviation, Hospitality, Travel, OTA, BPO
Location: Gurgaon
Job Requirement:
*Excellent communication Skills in English is a pre-requisite
*Ability to communicate effectively with customers on either a call or email or chat or a combination *Confident, Energetic & Assertive while conversing
*Good working knowledge of MS Office (Word, Excel, Outlook)
*GDS Hands on experience in Amadeus or Galileo will be an added advantage
*Ability to handle complex situations
*Should be flexible to work in shifts in a 24X7 operation with rotational week-offs as per process requirements
*Prior work experience in Customer Service or Reservations in Aviation, Hospitality, Travel, OTA or in a BPO, will be helpful
Education:
- Graduation in any stream, Hotel Management / Aviation Diploma Holders etc.
Why join Praxis?
Great work life balance. 9 Hours a day, 5 days a week. Get paid on pro-rata for those wishing to work additional day or hour(s) in the day.
Salary & Perks
Best in the business.
Besides, performance incentives, night allowance makes the total cost to company hugely appealing.
Learning & Growth
Performance is measured enabling sincere and hardworking individuals to get promoted to Team Leader / Supervisor, faster than their peers in the business.
As Supervisor become eligible for Praxis TAM - Training for Assistant Manager, companys powerful and rewarding Management Training Program.
Work Hours: Rotational - 24 X7 operations
08:00 A.M. 05:00 P.M.
11:00 A.M. 08:00 P.M.
02:00 P.M. 11:00 P.M.
11:00 P.M. 08:00 A.M. (For Male members only)
Transport: Option to use airconditioned cars for pick up and drop to residence or transport allowance in lieu
Location: Vatika Business Park, Sohna Road, Gurgaon
Role: Other
Industry Type: Travel & Tourism
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
Graduation is mandatory
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