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Customer Service Executive
2 weeks ago
Location: Vatika Business Park, Sohna Road, Gurgaon
Shift: Rotational shifts (24x7 operations) | 5 days a week | 9-hour shifts
Employment Type: Full Time, Permanent
Education: Any Graduate (Hotel Management / Aviation Diploma holders welcome)
Why Join Praxis Services?
Praxis Services is your gateway to a rewarding career in Aviation & Hospitality. As a leader in Business Process Management (BPM) across South Asia, we offer dynamic opportunities to work with a premium full-service luxury airline.
Industry Leader: Work with a company managing 23,000+ hotel rooms and supporting one of the top luxury airlines.
Competitive Compensation: Attractive salary, performance bonuses, night shift allowances, and transport perks.
Work-Life Balance: 5-day work week with flexible, rotational shifts.
Growth-Oriented Culture: Fast-track career growth with structured training programs and clear promotion paths.
Modern Facilities: Work in a state-of-the-art office with air-conditioned pick-up/drop transport or transport allowance.
What Youll Do
- Handle customer interactions via calls, emails, and chat for a premium airline client.
- Resolve queries with confidence, professionalism, and empathy.
- Use tools like MS Office and GDS systems (Amadeus / Galileo) for managing reservations and customer support.
- Work in a fast-paced 24x7 environment, including weekends (with rotational weekly offs).
Who We're Looking For
- Excellent communication skills in English – both verbal and written.
- Energetic, customer-centric, and a strong team player.
- Background in aviation, hospitality, travel, OTA, or BPO (preferred but not mandatory).
- Familiarity with GDS platforms (like Amadeus or Galileo) is a bonus.
- Freshers with a passion for customer service are encouraged to apply
Key Skills
Customer Service | International Voice Process | GDS | Amadeus | Galileo | Reservation | Ticketing | BPO | Airline Process | Travel Process | International BPO | Customer Support | Voice Process | Aviation | Hospitality | OTA
Apply Now to be part of a company that's redefining excellence in airline customer service.