Sales Manager

2 weeks ago


Bengaluru, Karnataka, India Cent AI Full time

Sales Manager (B2C Inbound)

Location:

Bengaluru

Function:

Consumer Revenue

Team Scope:Build and team and eventually

lLead a 20–30 member inbound sales 

Role

Own end-to-end
inbound lead → booking → show-up → revenue

for ScanX/BloodX. Build a high-velocity, high-quality conversion machine with stellar user experience.

What you'll own

Lead Ops & Speed-to-Lead

  • SLA: first call ≤
    10–15 min

; WhatsApp + dialer cadences; overflow routing.
- Lead scoring & prioritization (source, stage, intent, city).

Funnel Management

  • Scripted discovery, objection handling (price, claustrophobia, "why not routine checkups", radiation, contrast).
  • Close on call with payment links, deposits, and slot booking; reschedule rescue.

Team Leadership (20+ reps)

  • Hiring, nesting, daily huddles, floor coaching, calibration; TL stack (3–4 TLs).
  • QA of calls/chats; compliance with medical claims.

Show-Rate & No-Show Reduction

  • Reminder playbooks (prep, fasting, anxiety mgmt)

Process & Systems

  • CRM hygiene (stages, reasons lost), pipeline views, shift rosters, occupancy, capacity sync with Ops.
  • Playbooks, talk tracks, discount guardrails, refunds/escalations SOP.

Targets & KPIs (monthly)

  • Revenue (₹)

and
Lead→Paid conversion %

by source
- Speed-to-Lead

(p50/p90),
Contact rate %
- AOV / attach-rate

(Genetics)
- Rep productivity

(calls/chats per rep/day; closes/rep),
Shrinkage/attrition

Must-haves

  • 8–10 years in
    B2C inbound sales

with
2–3+ years

leading
20+

reps (TLs + agents) in healthcare/diagnostics/insurance/ed-tech/fin-serv.
- Proven playbook for
speed-to-lead

,
conversion scripting

, and
show-rate uplift

.
- CRM native (HubSpot/Zoho/Salesforce/Leadsquare), WhatsApp selling, dialer tools (Exotel/Aircall), payment link flows.
- Data-driven; builds dashboards; coaches from call listens.

Nice-to-haves

  • Healthcare/diagnostics exposure; multilingual (EN + Hindi/regional).

Compensation

Fixed + aggressive variable (tiered on revenue, conversion)


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