
Operations Manager
1 day ago
We are looking for a dynamic professional who can take on a dual role as Operations Manager cum Project Manager. The ideal candidate will have strong project management expertise in ERP software development/implementation along with hands-on technical leadership in .NET development. This role requires balancing client-facing responsibilities, team coordination, and technical guidance to ensure timely and successful project delivery.
Operations Manager
· Plan, coordinate, and oversee ERP software development/implementation projects from design to delivery. Managing and coordinating software support.
· Manage and mentor IT operations staff, including designers, developers, testers, system administrators, support team, and project coordinators.
· Coordinate with cross-discipline team members to meet project requirements, deadlines, and quality standards. Allocate resources effectively across projects and operational needs.
· Prepare and present project status reports, budgets, and schedules to management.
· Establish and execute effective communication plans across internal teams and clients. Ensure customer acceptance of deliverables and manage satisfaction during transition
· Manage change requests and assess their impact on project scope, timelines, and costs. Identify potential risks in IT operations and implement mitigation strategies.
· Conduct post-project evaluations and identify lessons learned.
· Guide the team in sprint goal definition, planning, estimation, and execution.
· Ensure the Agile principles and Scrum practices are followed to deliver value consistently.
· Track and report sprint metrics (velocity, burndown, and capacity planning).
Technical Skills
· Lead and mentor a team of .NET developers and ReactJS, ensuring adherence to coding standards and best practices.
· Architect, design, and review technical solutions for ERP modules and customizations.
· Participate in coding, debugging, and performance tuning of applications when required.
· Collaborate with QA, DB, and UI/UX teams for end-to-end project execution.
· Drive code reviews, unit testing, and integration testing for high-quality deliverables.
· Provide technical guidance on .NET, ReactJs C#, ASP.NET MVC/Core, Web APIs, SQL Server, POSTGRESQL, AWS and related technologies.
· Support in the development of user manuals, training materials, and knowledge transfer to clients.
Qualifications
· Bachelor's degree in Computer Science, IT, Business, or related field, MBA in project management will be an added advantage.
· Proven experience years) in IT operations management or a similar role.
· Certified Scrum Master (CSM), PSM I/II, or equivalent Agile certification preferred.
· Familiarity with ITIL, Agile, or other IT service management frameworks (e.g., Jira, Azure DevOps, Trello, Confluence).
· Strong understanding of Agile frameworks, particularly Scrum and Kanban.
· Proven experience managing sprints, releases, and backlog prioritization.
· Excellent problem-solving, facilitation, and conflict-resolution skills.
· Strong, leadership, problem-solving, and decision-making skills.
· Ability to manage budgets, contracts, and vendor relationships.
Preferred Skills
· Experience in Scaled Agile Framework (SAFe), LeSS, or Nexus.
· Technical background to better collaborate with development teams.
· Knowledge of .net core and Reactjs.
· Strong knowledge of IT infrastructure, cloud services, networking, stakeholder management and communication skills.
Job Types: Full-time, Permanent
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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