Operations Manager

2 days ago

Cochin, Kerala, India Gateway Security Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Job Title: Operations Manager

Department: Parking Operations

Location: CIAL (Cochin International Airport), Kerala

Company: Gateway Group

Position Summary:

We are seeking a dynamic and experienced Operations Manager to oversee and manage the

day-to-day operations of our parking facility at Cochin International Airport (CIAL). The ideal

candidate will ensure efficient parking operations, superior customer service, staff

management, and compliance with safety and regulatory requirements.

Key Responsibilities:

  • Manage and supervise all aspects of daily parking operations at CIAL.
  • Lead, train, and supervise a team of parking attendants, supervisors, and support

staff.

  • Ensure high standards of customer service, safety, and cleanliness are maintained at

all times.

  • Monitor parking equipment and technology systems, ensuring uptime and timely

maintenance.

  • Prepare daily, weekly, and monthly operational and financial reports.
  • Handle customer queries, disputes, and escalations effectively.
  • Optimize resource allocation and implement cost-control strategies.
  • Liaise with airport authorities, vendors, and internal teams to ensure smooth

operations.

  • Ensure compliance with all company policies, legal requirements, and airport

regulations.

  • Implement operational improvements to enhance efficiency and user experience.

Qualifications & Skills:

  • Bachelors degree in Business Administration, Operations Management, or a related

field.

  • Minimum 5 years of experience in operations management, preferably in parking,

logistics, transportation, or facility management.

  • Strong leadership and team management skills.
  • Excellent problem-solving and conflict resolution abilities.
  • Proficient in MS Office; knowledge of parking management systems is a plus.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced, 24/7 operational environment.

Working Conditions:

  • Full-time position based at Cochin International Airport.
  • Shift-based operations, including weekends and holidays, as per operational

requirements.

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