Front Office Executive

5 days ago

Siliguri, West Bengal, India Flurys Full time ₹ 10,000 - ₹ 1,50,000 per year

Job Title: Front Office Executive

Industry: Motel / Hospitality

Location: Siliguri

Experience Required: 1–3 years (Freshers with good communication skills may also apply)

Employment Type: Full-time

About the Role

We are seeking a professional and customer-oriented Front Office Executive to manage front desk operations at our motel. This role demands multitasking skills, a pleasant personality, and the ability to handle multiple responsibilities ranging from guest check-ins/check-outs to reservation management and guest satisfaction.

Key ResponsibilitiesFront Desk & Guest Handling

  • Greet and welcome guests warmly upon arrival.
  • Manage check-in/check-out processes efficiently.
  • Handle guest inquiries, complaints, and requests promptly and courteously.
  • Maintain an updated knowledge of motel facilities, services, promotions, and local attractions.

Reservations & Booking Management

  • Manage walk-in, online, and telephone reservations.
  • Coordinate with OTAs (Online Travel Agencies), travel partners, and vendors for booking promotions.
  • Maintain accurate room availability status and update systems accordingly.

Administration & Coordination

  • Maintain proper guest records, billing, and payments.
  • Coordinate with housekeeping, kitchen, and operations teams to ensure smooth guest experience.
  • Manage daily reports (occupancy, revenue, guest feedback, etc.).
  • Assist in vendor coordination for motel promotions and local tie-ups.

Customer Service Excellence

  • Resolve guest issues with professionalism and empathy.
  • Upsell motel services (food, events, tour packages, etc.) to enhance guest experience.
  • Ensure guest satisfaction and encourage repeat bookings.

Key Skills & Competencies

  • Excellent communication (verbal & written) and interpersonal skills.
  • Strong organizational and multi-tasking abilities.
  • Good knowledge of front office systems/software (MS Office, PMS, OTA portals).
  • Customer-focused with problem-solving abilities.
  • Ability to work under pressure and in a fast-paced environment.
  • Pleasant personality, grooming standards, and hospitality etiquette.

Qualifications

  • Graduate/Diploma in Hospitality Management, Hotel Administration, or related field preferred.
  • 1–3 years of experience in front office/guest handling role (motel/hotel/resort).
  • Freshers with strong communication and a passion for hospitality are encouraged to apply.

Growth & Benefits

  • Opportunity to work in a growing hospitality chain.
  • Exposure to multi-functional motel operations.
  • Competitive salary.
  • Training & career development support.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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