Front Office Executive

5 days ago

Siliguri, West Bengal, India Flurys Full time ₹ 10,000 - ₹ 1,50,000 per year

Job Title: Front Office Executive

Industry: Motel / Hospitality

Location: Siliguri

Experience Required: 1–3 years (Freshers with good communication skills may also apply)

Employment Type: Full-time

About the Role

We are seeking a professional and customer-oriented Front Office Executive to manage front desk operations at our motel. This role demands multitasking skills, a pleasant personality, and the ability to handle multiple responsibilities ranging from guest check-ins/check-outs to reservation management and guest satisfaction.

Key ResponsibilitiesFront Desk & Guest Handling

  • Greet and welcome guests warmly upon arrival.
  • Manage check-in/check-out processes efficiently.
  • Handle guest inquiries, complaints, and requests promptly and courteously.
  • Maintain an updated knowledge of motel facilities, services, promotions, and local attractions.

Reservations & Booking Management

  • Manage walk-in, online, and telephone reservations.
  • Coordinate with OTAs (Online Travel Agencies), travel partners, and vendors for booking promotions.
  • Maintain accurate room availability status and update systems accordingly.

Administration & Coordination

  • Maintain proper guest records, billing, and payments.
  • Coordinate with housekeeping, kitchen, and operations teams to ensure smooth guest experience.
  • Manage daily reports (occupancy, revenue, guest feedback, etc.).
  • Assist in vendor coordination for motel promotions and local tie-ups.

Customer Service Excellence

  • Resolve guest issues with professionalism and empathy.
  • Upsell motel services (food, events, tour packages, etc.) to enhance guest experience.
  • Ensure guest satisfaction and encourage repeat bookings.

Key Skills & Competencies

  • Excellent communication (verbal & written) and interpersonal skills.
  • Strong organizational and multi-tasking abilities.
  • Good knowledge of front office systems/software (MS Office, PMS, OTA portals).
  • Customer-focused with problem-solving abilities.
  • Ability to work under pressure and in a fast-paced environment.
  • Pleasant personality, grooming standards, and hospitality etiquette.

Qualifications

  • Graduate/Diploma in Hospitality Management, Hotel Administration, or related field preferred.
  • 1–3 years of experience in front office/guest handling role (motel/hotel/resort).
  • Freshers with strong communication and a passion for hospitality are encouraged to apply.

Growth & Benefits

  • Opportunity to work in a growing hospitality chain.
  • Exposure to multi-functional motel operations.
  • Competitive salary.
  • Training & career development support.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

  • Front Office Executive

    7 days ago

    Siliguri, West Bengal, India TripFactory Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    Job Summary:We are seeking a well-presented, proactive, and customer-focused Front Office Executive to join our company. The ideal candidate will be the first point of contact for clients, providing a warm welcome and efficient service while managing front-desk operations, handling inquiries and telecalling activities, and also actively supporting...

  • Front Desk Executive

    1 day ago

    Siliguri, West Bengal, India Proviso Full time ₹ 1,30,000 - ₹ 1,60,000 per year

    Job Title: Front Office ExecutiveLocation: Fulbari, SiliguriIndustry: Motel / Restaurant cum HotelExperience Required: Minimum 1 year in a similar roleCTC: Up to ₹16,000 per monthJob Summary:We are seeking a dynamic and customer-oriented Front Office Executive to join our team. The ideal candidate must have prior experience in front office operations and...

  • Front Office Manager

    2 weeks ago

    Siliguri, West Bengal, India Flurys Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Job Description:Front Office ManagerLocation: Flurys Stop By Zone Motel – Fulbari/LataguriDepartment: Front Office & OperationsPosition OverviewThe Front Office Manager is responsible for overseeing the daily operations of the motel's front desk and reservations. This role ensures seamless guest service, efficient reservations management, smooth...

  • Front Office Executive

    1 day ago

    Siliguri, West Bengal, India DIGIIND Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Key ResponsibilitiesCustomer Service & First Impressions:Greet visitors and clients in a friendly and professional manner.Create a welcoming and organized environment at the front desk.Communication:Answer and direct incoming phone calls to the appropriate staff or department.Handle basic inquiries and relay messages accurately.Respond to complaints and...

  • Back Office Executive

    6 days ago

    Siliguri, West Bengal, India DIGIIND Full time ₹ 15,000 - ₹ 1,80,000 per year

    Performing market research.Gathering and processing research data.Performing basic admin duties including printing, sending emails, and ordering office supplies.Assisting and coordinating with the sales team.Assisting the Front Office team.Assisting with inventory control.Organizing staff meetings and updating calendars.Processing company receipts, invoices,...

  • Front Office Executive

    2 weeks ago

    Siliguri, West Bengal, India Staff Plus Hr Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Perform typing, documentation work.Handle admission process and coordination with the parents.Receiving inquiry calls and providing necessary feedback.Abiding by the norms of the school.Reporting to management and performing administrative duties

  • Back Office Executive

    2 weeks ago

    Siliguri, West Bengal, India An Ideal Career Consultancy Siliguri Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We are looking for Female Office Support Executives to handle daily administrative and backend tasks in a professional work environment. The ideal candidate should have good communication skills, computer literacy, and a willingness to learn and grow

  • Back Office Executive

    2 weeks ago

    Siliguri, West Bengal, India PRABIN AGARWAL EMPOWERING INVESTORS Full time ₹ 17,000 - ₹ 22,000 per year

    Job Title: Back Office Executive ( MALE CANDIDATE)Location: SiliguriSalary: ₹17,000 – ₹22,000 (based on profile & experience)Qualification: Graduate (Commerce/Finance background preferred)Experience: Fresher / up to 1 yearKey Responsibilities:Manage office backend operations including documentation, data entry, and compliance.Support the dealer desk...

  • Back Office Executive

    2 weeks ago

    Siliguri, West Bengal, India JR Infratech Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    We JR Infratech are hiring a candidate who has 3 years of experience in construction/ Logistics industry.Company name: JR lNFRATECHINDUSTRY: EngineeringPosition: Back Office Executive-DispatchQualification: minimum GraduationSalary: 15k -18k (preferred construction/ Logistics industry)Experience: 2-3 years (Preferred candidate from logistics/construction...

  • Operations Executive

    1 day ago

    Siliguri, West Bengal, India Say rooms and homes Full time ₹ 2,40,000 - ₹ 2,70,000 per year

    The Operations Executive will be responsible for ensuring smooth day-to-day operations, coordinating with different departments, and delivering excellent guest experiences. The role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced hospitality environment.Key Responsibilities:Oversee daily...