Front Office Executive

2 days ago

Siliguri, West Bengal, India TripFactory Full time ₹ 12,00,000 - ₹ 15,00,000 per year

Job Summary:

We are seeking a well-presented, proactive, and customer-focused Front Office Executive to join our company. The ideal candidate will be the first point of contact for clients, providing a warm welcome and efficient service while managing front-desk operations, handling inquiries and telecalling activities, and also actively supporting administrative tasks.

Key Responsibilities:

  • Greet and assist walk-in clients and visitors in a professional and friendly manner.

  • Answer incoming calls, respond to emails, and manage front-desk inquiries.

  • Provide company's information and route queries to the appropriate travel consultants.

  • Maintain the reception area, ensuring it is clean, organized, and presentable.

  • Manage appointment scheduling for clients and internal meetings.

  • Assist with interview calling, documentation, and other preparations.

  • Support team with clerical and administrative tasks.

  • Keep records of client visits, maintain logs, and manage customer databases.

  • Coordinate with vendors, suppliers, and internal departments as needed.

  • Handle incoming and outgoing correspondence, courier management, and other front-desk functions.

  • Ensure high standards of customer service and satisfaction.

Requirements:

  • Education: Minimum Graduate in any discipline. A diploma or degree in any professional field with be an advantage.

  • Experience: 1–3 years in a front office or customer service role, preferably in the travel, aviation or hospitality industry.

Skills:

  • Excellent communication and interpersonal skills

  • Pleasant personality with a customer-first attitude

  • Basic knowledge of travel industry terms and services

  • Proficient in MS Office (Word, Excel, Outlook)

  • Ability to multitask and handle pressure in a fast-paced environment

  • Good organizational and time management skills

Apply with a resume for further interview process.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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