Front Office Manager

3 days ago


Siliguri, West Bengal, India Flurys Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Description:

Front Office Manager

Location: Flurys Stop By Zone Motel – Fulbari/Lataguri

Department: Front Office & Operations

Position Overview

The Front Office Manager is responsible for overseeing the daily operations of the motel's front desk and reservations. This role ensures seamless guest service, efficient reservations management, smooth check-in/check-out processes, and effective communication with internal departments and external booking partners. The Front Office Manager also drives revenue through proactive booking promotions, vendor tie-ups, and customer relationship management.

Key Responsibilities

Front Desk & Guest Services

  • Manage all front office activities including check-in, check-out, guest queries, and billing.
  • Handle guest complaints and issues promptly and professionally to ensure high guest satisfaction.
  • Maintain a welcoming and courteous environment for guests at all times.
  • Supervise and train front desk staff on service standards and operational procedures.

Reservations & Booking Management

  • Oversee motel reservations across multiple channels (walk-ins, phone calls, online portals, OTAs like , MakeMyTrip, etc.).
  • Maintain an updated reservation system and ensure accuracy in booking details.
  • Optimize occupancy and room revenue through efficient room allocation and yield management.
  • Coordinate with housekeeping and operations teams to ensure room readiness.

Customer Relations & Promotion

  • Build strong guest relationships to encourage repeat business and positive reviews.
  • Promote motel services, dining, and local activities to enhance the guest experience.
  • Collaborate with travel agents, tour operators, and online booking platforms for sales promotion.
  • Handle loyalty programs, guest feedback surveys, and reputation management across social media/OTA platforms.

Vendor & Partner Management

  • Develop tie-ups with local vendors, travel companies, and tour organizers for cross-promotions.
  • Negotiate with third-party booking partners to increase motel visibility and reservations.
  • Ensure promotional materials and booking packages are updated and marketed effectively.

Operations & Administration

  • Monitor and manage front office budgets, cash handling, and daily revenue reports.
  • Ensure compliance with motel policies, safety protocols, and legal requirements.
  • Prepare daily/weekly/monthly reports on occupancy, revenue, and guest satisfaction.
  • Support general motel operations in coordination with housekeeping, F&B, and maintenance teams.

Key Skills & Competencies

  • Strong communication and interpersonal skills.
  • Customer-oriented with excellent problem-solving ability.
  • Knowledge of front office software (PMS – Property Management Systems) and MS Office.
  • Sales & marketing mindset to promote bookings and motel packages.
  • Leadership ability to manage and motivate a small team.
  • Flexibility to work in shifts, weekends, and peak tourist seasons.

Qualifications & Experience

  • Bachelor's degree/diploma in Hotel Management, Hospitality, or a related field preferred.
  • Minimum 5 years of experience in front office operations or reservations (hospitality industry).
  • Prior experience in handling OTA portals , Goibibo, Airbnb, etc.) is desirable.
  • Familiarity with local tourism (Dooars, Lataguri, Gorumara) will be an added advantage.

Job Type: Full-time

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

Speak with the employer



  • Siliguri, West Bengal, India DIGIIND Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Key ResponsibilitiesCustomer Service & First Impressions:Greet visitors and clients in a friendly and professional manner.Create a welcoming and organized environment at the front desk.Communication:Answer and direct incoming phone calls to the appropriate staff or department.Handle basic inquiries and relay messages accurately.Respond to complaints and...


  • Siliguri, West Bengal, India ABHIGYAN GROUP OF INSTITUTIONS Full time ₹ 96,000 - ₹ 1,21,686 per year

    Should be Dynamic.Should be able to handle the Front Office ResponsibilitiesShould have to engage in Tele calling.Should be responsible for Promotional Activities.Should be responsible for Admission.Should be responsible for Student coordination.Job Types: Full-time, PermanentPay: ₹8, ₹10,075.74 per monthBenefits:Food providedPaid sick timePaid time...

  • Front Desk Executive

    2 weeks ago


    Siliguri, West Bengal, India Proviso Full time ₹ 1,30,000 - ₹ 1,60,000 per year

    Job Title: Front Office ExecutiveLocation: Fulbari, SiliguriIndustry: Motel / Restaurant cum HotelExperience Required: Minimum 1 year in a similar roleCTC: Up to ₹16,000 per monthJob Summary:We are seeking a dynamic and customer-oriented Front Office Executive to join our team. The ideal candidate must have prior experience in front office operations and...


  • Siliguri, West Bengal, India DELHI WONDER WORLD Full time ₹ 80,000 - ₹ 1,20,000 per year

    We are seeking a warm, welcoming, and highly organized female front office administrative to be the first point of contact for our students, parents, and visitors. The ideal candidate will have excellent communication skills, a patient and caring demeanor, and the ability to multitask with ease.Job Type: Full-timePay: ₹8, ₹10,000.00 per...


  • Siliguri, West Bengal, India Sumi Yashshree hotels & Resorts Full time ₹ 80,000 - ₹ 1,20,000 per year

    Job SummaryThe Hotel Front Office Associate is the first point of contact for our guests and is responsible for providing exceptional customer service and creating a welcoming and efficient check-in/check-out experience. This role requires a professional demeanor, strong communication skills, and the ability to multitask in a fast-paced environment while...


  • Siliguri, West Bengal, India Staff Plus Hr Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Perform typing, documentation work.Handle admission process and coordination with the parents.Receiving inquiry calls and providing necessary feedback.Abiding by the norms of the school.Reporting to management and performing administrative duties


  • Siliguri, West Bengal, India Marriott International, Inc Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Job Description POSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages,...

  • office boy

    6 days ago


    Siliguri, West Bengal, India Shyam Roof Full time ₹ 1,51,200 - ₹ 1,58,400 per year

    We are looking for a reliable Office Boy to handle office cleaning, document management and basic office support tasks at Planet Mall, Sevoke Road, Siliguri, Jalpaiguri, West Bengal.Office Boy – Job Responsibilities· Maintain cleanliness and hygiene of the office premises.· Handle documents, photocopying, scanning, and courier delivery/pickup.· Assist...

  • Office boy

    2 weeks ago


    Siliguri, West Bengal, India Voyage hospitality Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Job Summary:We are looking for a reliable and hardworking Office Boy to support the day-to-day administrative operations of our office. The ideal candidate will be responsible for maintaining cleanliness, handling errands, assisting staff, and ensuring smooth internal support services.Key Responsibilities:Maintain cleanliness and tidiness of the office,...

  • Front End Developer

    2 weeks ago


    Siliguri, West Bengal, India Emberhive Global Private Limited Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Role: Frontend DeveloperExperience: 2+ years, 1+ year, fresherLocation: KOADAIOffice - SiliguriTime: 10 A.M - 7 P.MType: Full-timeResponsibilities:● Build beautiful, reusable frontend templates for e-commerce stores● Implement clean, responsive UIs using ● Customise dynamic sections for clients to manage themselves (with admin panels)● Integrate...