BMC Helix
6 days ago
TCS Hiring
Role: BMC Helix
Exp: 4-8 Years
Location: Bangalore
JD
[Primary Skills]:
BMC Helix ITSM Administration & Development
BMC Helix Innovation Studio
DWPA
CMDB
Integration
Helix Dashboard
[Good to have Skills]:
- SQL Experience
[Responsibilities and Duties]:
Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations
Solid understanding of ITSM processes and Integration techniques.
Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management
Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.
Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration/customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations
Develop and implement new functionality determined necessary to support ITIL processes.
Smart IT knowledge & experience
Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.
Preventative maintenance, such as performance tuning, archiving.
Should understand Helix architecture.
Strong knowledge of Foundation Data
Strong Hands on Experience on Architecture, Design & Implementation, Development & Customization, Integration & Automations, Innovation Studio, Discovery, Smart IT, DWPC Advanced, Helix Dashboard & DWPC connectors
A ble to configure Complex SRDs
Good knowledge of Asset Management, CMDB, Approval Flow
Experience and hands on with Web Service & Rest API integration is must.
Good understanding of Database queries
Open to work in 24x7 shifts.
ITIL Foundation is mandatory.
Location
Bengaluru
Job Function
IT INFRASTRUCTURE SERVICES
Role
Developer
Job Id
381226
Desired Skills
BMC Remedy
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
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